Program Supervisor

Resource Innovations

. Coordinate daily BEES program operations, including customer outreach, survey scheduling, field activity support, application review, reporting, pipeline management, and database updates .

Posted 9/30/2026full-timeSanta Fe Springs • California • United StatesJuniorMid-Level💰 $25 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program coordination, customer outreach, and staff supervision while ensuring compliance and quality control in energy efficiency initiatives. Proficient in data tracking, reporting, and utilizing Microsoft Office applications to support program operations and stakeholder engagement.

Highest-signal resume keywords

Program CoordinationCustomer OutreachStaff SupervisionData TrackingEnergy Audits

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program OperationsField OperationsCustomer ServiceEnergy Savings CalculationsData AnalyticsQuality AssuranceQuality ControlDocumentation ReviewSurvey SchedulingLead Generation

Soft Skills

CoachingCommunicationProblem SolvingTeam LeadershipTraining

Tools & Technologies

Microsoft OfficeCustomer Relationship Management SystemsData Tracking Systems

Certifications & Qualifications

Valid California Driver's LicenseMinimum Required Vehicle Insurance

Industry Keywords

Energy EfficiencyEnergy AuditsHVACStakeholder EngagementCompliance

About the role

Key responsibilities & impact

Coordinate daily BEES program operations, including customer outreach, survey scheduling, field activity support, application review, reporting, pipeline management, and database updates
Supervise assigned program staff by delegating work, monitoring priorities, supporting training, coaching performance, and escalating staffing or performance concerns to the Senior Manager
Conduct outbound calling and targeted outreach to large prospective customers
Oversee team calling activity to generate leads, promote no-cost energy efficiency surveys, and support participation goals
Represent and promote the BEES program at events, trade shows, community meetings, industry forums, and other outreach opportunities
Review survey documentation, customer reports, energy savings calculations, required paperwork, and related submittals for completeness, accuracy, quality, and compliance
Provide day-to-day guidance to staff on customer service, issue resolution, program procedures, survey documentation, report preparation, and client expectations
Monitor outreach, survey production, pipeline status, QA/QC findings, customer feedback, and documentation completion
Identify gaps and recommend corrective actions to the Senior Manager
Support communications with customers, trade allies, clients, and stakeholders
Prepare program status reports, production summaries, participation updates, quality control findings, and other progress reporting
Travel throughout Central and Southern California approximately 30% to 40% of the time to support program operations, customer engagement, staff oversight, field activities, and quality review
Support achievement of BEES survey, outreach, participation, and pipeline goals
Monitor staff productivity, morale, training needs, and adherence to program procedures
Identify process improvements, program risks, and operational issues and communicate recommended actions to the Senior Manager
Work safely and follow safety policies and procedures

Requirements

What you’ll need

Bachelor’s degree in business administration, energy, environmental science, or a related field preferred; equivalent work experience may be considered
Must have a reliable vehicle for local travel
Must maintain minimum required vehicle insurance
Must have a valid California driver’s license in good standing
Minimum of two years of experience in program coordination, program operations, field operations, customer service, or a related role
Experience coordinating staff assignments, tracking production, reviewing documentation, and supporting customer or client-facing program activities
Experience working with databases and data tracking processes, including customer relationship management, activity tracking, reporting, or similar systems
Proficiency with Microsoft Office applications, including Word, Outlook, Excel, and related business systems
Experience supervising, leading, training, or coordinating staff preferred
Experience performing energy audits, energy surveys, or energy savings calculations preferred
Experience conducting assessments or audits of gas equipment, appliances, HVAC, or energy-using equipment preferred
Experience interacting with business owners, customer representatives, trade allies, clients, and other key stakeholders preferred
Experience with data analytics, reporting, quality assurance, or quality control processes preferred
Bilingual; Spanish or other language preferred
Must be located in the greater Santa Fe Springs, CA area
Must be willing and able to travel throughout Central and Southern California approximately 30% to 40% of the time
Hours are typically Monday through Friday, 8 a.m. to 5 p.m., with some evening and weekend hours as needed
Physical ability to occasionally lift files and materials up to 20 pounds, open filing cabinets, bend, stand, and reach above head as necessary
Position requires computer and keyboard use approximately 90% of the time
Successful completion of a comprehensive background check and reference check; pre-employment drug screen may also be required if applicable

Benefits

Comp & perks

Discretionary annual bonus eligibility
Three weeks of paid vacation annually
Paid holidays
401(k) retirement plan with employer match
Medical coverage
Dental coverage
Vision coverage
Parental leave
Employee assistance program
Commuter benefits
Additional supplemental offerings