Senior Manager, Assessment Customer Programs

Resource Innovations

. Oversee successful execution of assigned assessment programs .

Posted 9/30/2026full-timeSanta Fe Springs • California • United StatesSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management skills in overseeing assessment programs, ensuring alignment with contract requirements, quality standards, and financial goals. Capable of fostering cross-functional collaboration and enhancing team performance through effective communication and staff development.

Highest-signal resume keywords

Program ManagementLeadership and SupervisionClient Relationship ManagementBudget ManagementCross-Functional Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Assessment Program OversightPerformance ReportingProject ManagementFinancial Goal MonitoringStaff DevelopmentVendor Performance MonitoringContract ManagementQuality AssuranceData AnalysisProblem Solving

Soft Skills

Employee EngagementMotivational LeadershipEffective CommunicationConflict ResolutionTeam Collaboration

Certifications & Qualifications

Bachelor’s Degree in Business Administration/ManagementBachelor’s Degree in Energy EfficiencyBachelor’s Degree in EngineeringBachelor’s Degree in Construction Management

Industry Keywords

Assessment ProgramsEnergy EfficiencyConstruction ManagementProject TeamsClient DeliverablesFinancial GoalsQuality ExpectationsCalifornia Driver’s LicensePersonal Automobile InsuranceBackground Check

About the role

Key responsibilities & impact

Oversee successful execution of assigned assessment programs
Provide oversight and leadership to direct reports
Monitor program progress against contract requirements, quality expectations, timelines, and financial goals
Approve invoices before submission of expenses as necessary
Coordinate with cross-functional teams to support assessment program success
Provide program performance reporting to executive staff and clients
Coordinate with engineering, analytics, business development, and finance teams on program operations, reporting, and client deliverables
Meet assessment program budget, productivity, quality, and profitability targets
Serve as the client’s senior point of contact
Attend client meetings
Support staff with difficult customer relationships or requests
Monitor contracted vendor performance as needed
Develop and manage program staffing plans
Motivate and manage employees through performance management and feedback systems
Provide staff development opportunities
Maximize employee engagement and retention
Act as liaison between RI offices
Represent the local office or program at meetings, conferences, and presentations
Serve as an engaged member of the Senior Advisory Council

Requirements

What you’ll need

Must be located in the greater Santa Fe Springs, CA area
Bachelor’s Degree in relevant field such as Business Administration/Management, or technical field of Energy Efficiency, Engineering, Construction Management, etc., or commensurate experience
5+ years managing assessment programs or multiple projects of increasing responsibility
3+ years in management and supervision of diverse project teams and personnel
Valid California driver’s license and personal automobile insurance
Approximately 2 days per week in the office, with flexibility to be onsite more frequently as business needs arise
Monday through Friday, 8 a.m. to 5 p.m., with some evening and weekend hours as needed
Periodic travel with some overnight stays
Reliable personal transportation
Ability to occasionally lift files and materials up to 20 pounds
Ability to perform required vision tasks and use a computer and keyboard approximately 90% of the time
Successful completion of a comprehensive background check and reference check
Pre-employment drug screen may be required if applicable

Benefits

Comp & perks

Three weeks of paid vacation annually
Paid holidays
401(k) retirement plan with employer match
Medical coverage
Dental coverage
Vision coverage
Parental leave
Employee assistance program
Commuter benefits
Additional supplemental offerings
Discretionary annual bonus eligibility