Solution Delivery Coordinator – Business

Resource Innovations

. Provide support to LUMA customers interested in applying for a rebate or seeking information or assistance on submitted applications, primarily through email and as needed by phone .

Posted 10/3/2026full-timeRemote • Puerto RicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and administrative support, with a strong focus on application processing, data accuracy, and effective communication in both Spanish and English. Capable of identifying process improvement opportunities and collaborating with team members to enhance customer experience.

Highest-signal resume keywords

Fluency In Spanish And EnglishApplication Processing ExperienceProficiency In Microsoft OfficeStrong Verbal And Written Communication SkillsOrganizational And Attention-To-Detail Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application ProcessingData AccuracyDocument ReviewProblem IdentificationProcess Improvement

Soft Skills

Strong CommunicationCollaborationOrganizational SkillsAttention To DetailPrioritization

Tools & Technologies

Microsoft OfficeOnline PlatformsDatabasesCustomer Management Systems

Industry Keywords

Customer ServiceAdministrative SupportSustainabilityRebate ProgramsConfidential Information Management

About the role

Key responsibilities & impact

Provide support to LUMA customers interested in applying for a rebate or seeking information or assistance on submitted applications, primarily through email and as needed by phone
Process program applications accurately and efficiently, including reviewing applications and supporting documentation, entering information into the program tracking system, and following established procedures
Maintain data accuracy and established program processes and procedures
Identify and escalate issues affecting application processing, customer experience, or program performance
Communicate and coordinate with other departments to support customer needs and ensure timely, accurate application processing
Maintain electronic and hard-copy filing systems and application and rebate documentation while safeguarding confidential customer information
Collaborate with team members on process improvements and continuous improvement efforts
Provide peer training and job-shadowing support as assigned
Perform other duties as assigned

Requirements

What you’ll need

College degree or three years of experience in a customer service, administrative, or support role
Fluency in both Spanish and English is required
Strong verbal and written communication skills
Strong organizational, prioritization, attention-to-detail, and accuracy skills
Ability to identify and resolve problems and work collaboratively in a team environment
Interest in sustainability and passion for making a meaningful impact on the environment
Proficiency in Microsoft Office, particularly Word and Excel
Experience processing applications, forms, or customer documentation
Experience working with online platforms, databases, or customer management systems
Experience identifying opportunities for process improvement

Benefits

Comp & perks

Three weeks of paid vacation annually
Paid holidays
401(k) retirement plan with employer match
Medical coverage
Dental coverage
Vision coverage
Parental leave
Employee assistance program
Commuter benefits
Additional supplemental offerings
Comprehensive background check and reference check required as a condition of employment
Pre-employment drug screen may be required if applicable to the position