Customer Experience Analyst, Compliance

ReSource Pro

. Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat .

Posted 10/14/2026full-timeVincennes • United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service, regulatory compliance, and problem-solving within the insurance industry. Proficient in utilizing MS Office tools and effectively communicating with clients to ensure satisfaction and resolve issues.

Highest-signal resume keywords

Customer Service ExperienceRegulatory ComplianceMS Office ProficiencyInsurance Industry KnowledgeStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Regulatory Compliance TasksClient Intake ProcessesData EntryProblem ResolutionReport Generation

Soft Skills

Customer-Centric MindsetTeam Player MentalityDetail OrientedMentoringDe-Escalation Skills

Tools & Technologies

MS WordMS OutlookMS AccessMS ExcelWeb-Based Systems

Industry Keywords

Insurance IndustryCustomer InquiriesProcess ImprovementsClient Information VerificationInternal Systems Navigation

About the role

Key responsibilities & impact

Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat
Answer customer questions and complete tasks or processes for them
Provide exceptional customer service
Independently lead conference calls and meetings with customers
De-escalate frustrated customer situations and find solutions
Complete routine and mid-level complexity regulatory compliance and/or client intake tasks
Gather and verify client information
Input information into Compliance and State web-based systems and forms
Complete related reports
Track work and activities in established databases
Independently resolve low- and mid-level complexity problems escalated by Associates
Escalate complex problems to senior team members or supervisors
Assist with training new team members and mentor junior team members
Collaborate with co-workers and supervisors to meet client needs and internal team goals
Identify process improvements and build expertise in insurance regulatory compliance

Requirements

What you’ll need

High School diploma or equivalent
2-4 years customer service experience
MS Office - Word, Outlook, Access, and strong Excel skills
Prior insurance industry experience preferred
Customer-centric mindset, enjoy providing a service and solving customer problems
Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations
Team player mentality and commitment to supporting other team members
Process-focused and detail oriented, committed to accurate documentation
Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems

Benefits

Comp & perks

Generous PTO plan with paid holidays + floating holidays
100% paid Employee Healthcare on Day 1
Eligible for all medical, dental, and vision benefits on Day 1
401k with employer match, vested on Day 1
Opportunity to work for a growing, global organization
Ability to engage with clients and internal partners to make an impact
Organization-wide focus on growth and development
Annual bonus eligibility