Customer Experience Associate, Compliance

. Provide front-line customer service support to Compliance customers .

Posted 9/26/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 per hourWebsite

Key responsibilities & impact

Provide front-line customer service support to Compliance customers
Process tasks related to insurance regulatory compliance, licensing, client intake, and/or sales support
Handle customer inquiries via inbound/outbound phone calls, email, and/or chat
Answer questions and assist customers by completing tasks or processes
De-escalate frustrated customer situations and find solutions
Follow established processes to complete routine regulatory compliance, client intake, and/or sales support tasks
Gather and verify client information
Input information into Compliance and/or State web-based systems and forms
Complete related reports and track work in established databases
Maintain accurate records, support database updates, and follow up on outstanding items
Meet deadlines and maintain organized documentation
Escalate problems to senior team members, supervisors, leads, or management
Collaborate with co-workers and supervisors to meet client needs and team goals
Identify opportunities to improve processes and build insurance regulatory compliance knowledge
Foster respectful, solution-oriented communication and teamwork

What you’ll need

High School diploma or equivalent
1-2 years of customer service or administrative experience required
Microsoft Office proficiency: Word, Outlook, Excel, PowerPoint, and Access
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Excellent time-management and prioritization skills
Customer-centric approach and enjoyment of providing service and solving customer problems
Ability to effectively de-escalate customer frustrations
Team player committed to supporting other team members
Process-focused and detail-oriented, committed to accurate documentation

Comp & perks