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Operations Partner
Restaurant Brands International. Drive operational excellence and performance across franchise organizations within a designated market .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational excellence and performance improvement within franchise organizations, leveraging strong business and financial acumen to drive profitability and efficiency. Proficient in analyzing operational metrics and developing data-driven strategies tailored to franchise needs.
Highest-signal resume keywords
Operations ManagementFinancial AnalysisMulti-Unit ManagementRelationship BuildingData-Driven Decision Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Metrics AnalysisFinancial ReportingRoot-Cause Problem SolvingKPI TrackingBusiness Review Conducting
Soft Skills
Communication SkillsInfluencing SkillsCollaboration Skills
Tools & Technologies
Microsoft Office SuiteData Analytics Tools
Industry Keywords
Franchise OperationsQSRProfitabilityOperational ProtocolsFood Safety Standards
About the role
Key responsibilities & impact- Drive operational excellence and performance across franchise organizations within a designated market
- Act as the primary business consultant and operations expert for franchisees
- Partner with franchisees to assess and improve operational performance
- Develop short- and long-term plans to drive profitability and efficiency
- Conduct comprehensive franchisee business reviews covering operations, sales, profitability, financial health, and development obligations
- Analyze operational metrics and financial reports to develop actionable improvement strategies
- Ensure adherence to brand standards for food safety, cleanliness, and maintenance
- Execute system-wide initiatives including equipment certifications, training programs, and operational protocols
- Implement and oversee corrective action plans
- Collaborate with Operations, Marketing, Development, and Technology teams
- Provide coaching and targeted training to restaurant teams
- Onboard new franchisees and assist with expansion site preparation
- Track KPIs including ACR, SOS, and OSAT
- Implement data-driven action plans tailored to each franchise’s operational needs
- Review performance metrics with franchisees and develop growth strategies
Requirements
What you’ll need- Bachelor’s degree in Business, Hospitality, or a related field required
- 5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry
- Strong business and financial acumen
- Ability to analyze, interpret, and improve financial and operational metrics
- Skilled in root-cause problem-solving methodologies
- Exceptional relationship-building and communication skills
- Ability to influence and collaborate effectively with franchisees and internal stakeholders
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Familiarity with data analytics tools is an asset
- Willingness to travel within the assigned region
- Willingness to accommodate a flexible schedule, including occasional evenings and weekends
Benefits
Comp & perks- Annual discretionary bonus plan
- Potential equity grants under the Company’s long-term incentive plan
- Medical, dental, vision, and life insurance upon hire
- Fertility benefits
- 401(k) plan with Company match after the first year of service
- PTO, sick leave, Company-observed holidays, and parental leave
- Short-term and long-term disability insurance
- Telemedicine and mental wellness support
- Professional development, learning, and development courses
- Comprehensive global paid parental leave program
- Physical, mental, and financial wellness benefits