Trainer

Restaurant Brands International

. Train and direct Tim Hortons Restaurant Team Members during new restaurant openings .

Posted 11/12/2026full-timeRochester • New York • United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training and coaching restaurant teams to achieve operational excellence and guest satisfaction. Proven ability to lead pre-opening initiatives and support ongoing operational stability in fast-paced environments.

Highest-signal resume keywords

Training And CoachingOperational StandardsGuest ServiceFast-Paced Environment ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational AssessmentPre-Opening Training PlansSpeed-Of-Service GoalsTeam LeadershipRestaurant Operations

Soft Skills

Interpersonal SkillsCan-Do AttitudePassion For CoachingTeam PlayerFeedback And Reinforcement

Certifications & Qualifications

University DegreeCollege Diploma

Industry Keywords

Food ServiceQSRHospitalityFranchise SupportCommunity Events

About the role

Key responsibilities & impact

Train and direct Tim Hortons Restaurant Team Members during new restaurant openings
Provide frequent feedback, coaching, and reinforcement of operational standards
Partner with Restaurant Teams, Restaurant Managers, and new Franchisees to support opening readiness
Lead pre-opening training plans and ensure teams meet operational expectations
Ensure teams complete the operational pre-opening assessment after the multi-week training period
Work shoulder-to-shoulder in restaurants during initial openings
Provide post-opening coaching and support to stabilize operations and build self-sufficient teams
Support corporate restaurants, franchised locations, and various Tim Hortons corporate departments
Participate in special assignments and Tim Hortons-focused community events
Ensure training plans are completed on schedule and to the required standard
Help restaurants achieve speed-of-service, guest-satisfaction, and other operational goals

Requirements

What you’ll need

Guest Service/Hospitality-oriented team player with a “can-do” attitude
Passion for working with and coaching others
1–2 years of food service/QSR-related experience is an asset
Experience working in a fast-paced, hands-on environment
Exceptional communication and interpersonal skills
University degree and/or college diploma in Operations Management, Hospitality, or Commerce is an asset
Willingness and enthusiasm to travel extensively across the USA for several weeks at a time

Benefits

Comp & perks

Annual discretionary bonus plan
Potential equity grants through the long-term incentive plan
Medical, dental, vision, and life insurance upon hire
Fertility benefits
401(k) plan with Company match after the first year of service
PTO
Sick leave
Company-observed holidays
Parental leave
Short-term and long-term disability insurance
Telemedicine and mental wellness support
Professional development, learning, and development courses
Comprehensive global paid parental leave program