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People and Performance Manager
Restless Development. Lead the day-to-day running of the People team and delivery of the People team workplan .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR management, including performance management, employee relations, and talent development. Proficient in using Bamboo HR for data management and reporting while fostering a culture of wellbeing and engagement across diverse teams.
Highest-signal resume keywords
Generalist HR ExperiencePerformance Management ProcessesEmployee Relations CaseworkBamboo HR ProficiencyStaff Wellbeing Initiatives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Performance ManagementEmployee RelationsTalent DevelopmentLearning and DevelopmentData ReportingHRIS ManagementCoaching ManagersPolicy DraftingEngagement InitiativesDEI Frameworks
Soft Skills
Interpersonal SkillsCommunication SkillsCultural CompetenceCoaching AbilityTeam Leadership
Tools & Technologies
Bamboo HRHRISData Protection ComplianceEmployee Assistance ProgramsSurvey Tools
Certifications & Qualifications
HR QualificationPostgraduate Qualification in HR or Business Psychology
Industry Keywords
International DevelopmentNon-Profit SectorPower Shifting FrameworksDiversity, Equity, and InclusionOrganizational Leadership
About the role
Key responsibilities & impact- Lead the day-to-day running of the People team and delivery of the People team workplan
- Line manage, coach and develop the Assistant People Coordinator and ensure the People Officer is supported
- Lead the People Community of Practice for Hub people leads
- Draft, review and update People policies, procedures and the employee handbook
- Act as the first escalation point for unresolved People queries
- Review, improve and embed performance management across the Agency using Bamboo HR
- Coach managers and Hub leaders on probation, performance improvement and capability processes
- Monitor performance review completion and quality, reporting trends and gaps
- Support talent development and succession planning for future Hub Directors
- Coordinate learning and development, including training-needs identification and impact evaluation
- Advise on employee relations matters and ensure cases are documented, tracked and resolved fairly
- Manage relationships with external people services, including EAP and HR advisory support
- Lead staff wellbeing work, pulse surveys and engagement initiatives
- Oversee the annual Agency Survey and staff feedback mechanisms
- Support Quarterly Staff Workshops, Re-induction and the annual leadership conference
- Own Bamboo HR data quality, access levels and reporting capabilities
- Produce people reports and metrics for organizational leadership, committees and the Board of Trustees
- Ensure People data complies with data protection policies and applicable legislation
- Lead the review and updating of the Restless Way central induction site
- Monitor and report on DEI targets, power-shifting ambitions and Agency Plan KPIs
- Support Hubs with People priorities identified through internal audits and reporting
- Contribute to external reporting and benchmarking
- Perform other duties as required
Requirements
What you’ll need- Significant experience in a generalist HR/People role, including at least 5 years at officer/coordinator level or above
- Experience of line management
- Proven experience designing and embedding performance management processes and coaching managers to use them
- Practical experience advising on employee relations casework
- Experience leading staff wellbeing and engagement initiatives, including staff surveys
- Strong working knowledge of an HRIS, ideally Bamboo HR
- Confidence producing people data reports
- Excellent written and spoken English
- Strong interpersonal skills
- Ability to work across cultures and with remote, globally distributed teams
- Relevant HR qualification, such as a degree or postgraduate qualification in HR or Business Psychology, or equivalent professional experience (desirable)
- Experience of HR in the international development/non-profit sector or in more than one country (desirable)
- Experience working with DEI or power shifting frameworks (desirable)
- Experience in learning and development or talent management (desirable)
Benefits
Comp & perks- Pension contributions and other benefits in accordance with the local Hub
- 24 days annual leave, in addition to public holidays, with an extra day for each full year of service up to 28 days
- Birthday Leave
- Flexible working
- Generous study leave, maternity, paternity or adoption leave, and other leave allowances
- Empowering opportunities to work on significant projects for on-the-job development
- Regular performance management
- Training and development opportunities, including support identifying mentors
- Quarterly Staff Workshops
- Travel and medical insurance when travelling abroad with work
- Time off in lieu for occasional weekend or public holiday work