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Quality Manager
Rethink Mental Illness. Analyse performance and quality data to identify trends, risks and opportunities for improvement .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality management, compliance, and health & safety, with a strong focus on data analysis to drive service improvement and ensure adherence to legislation and best practices. Capable of delivering audits, developing methodologies, and providing strategic advice to enhance organizational performance.
Highest-signal resume keywords
Quality Management ExperienceNEBOSH General CertificateHealth & Social Care Legislation KnowledgeAnalytical SkillsStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisAudit MethodologiesQuality Framework DevelopmentCompliance MonitoringPerformance Improvement
Soft Skills
Problem-SolvingCommunicationCollaborationIndependencePriority Management
Tools & Technologies
Microsoft Office
Certifications & Qualifications
NEBOSH General CertificateNVQ Level 3 in Health & SafetyEnhanced DBS with Adults
Industry Keywords
Health and Social Care Act 2008Health & Safety at Work Act 1974CQC InspectionsVoluntary Sector ExperienceQuality Assurance
About the role
Key responsibilities & impact- Analyse performance and quality data to identify trends, risks and opportunities for improvement
- Deliver remote and on-site quality and health & safety audits
- Support services to complete audit action plans and embed sustainable improvements
- Report audit findings, key themes and recommendations to stakeholders across the organisation
- Work with operational teams to strengthen compliance with legislation, regulation and best practice
- Support services in preparing for CQC and other external inspections
- Contribute to the development of audit methodologies and quality frameworks
- Promote effective risk management and monitor quality-related concerns
- Collaborate with colleagues, commissioners and external partners to drive service improvement
- Provide expert advice on quality, compliance and health & safety matters across Rethink Mental Illness
Requirements
What you’ll need- Experience in a quality management, compliance, assurance or similar role
- NEBOSH General Certificate or NVQ Level 3 (or above) in Health & Safety
- Knowledge of health and social care legislation, including the Health and Social Care Act 2008 and Health & Safety at Work Act 1974
- Experience using data to identify performance issues and drive improvement
- Strong analytical and problem-solving skills
- Experience supporting business improvement initiatives
- Excellent communication and stakeholder management skills
- Good Microsoft Office skills
- Ability to work independently and manage priorities
- Ability to travel nationally when required
- Enhanced DBS with Adults
- Degree, professional diploma or recognised management qualification (desirable)
- Qualification in Quality, Change Management or Project Management (desirable)
- Experience working within the voluntary sector (desirable)
Benefits
Comp & perks- Home-based working
- Full-time 35-hour week
- Travel to services across England
- Meaningful work improving outcomes for people affected by mental illness