IT Technician

REVAU

. Provide hands-on, first- and second-level helpdesk and computer support to internal end-users, resolving incidents promptly and independently .

Posted 11/4/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$60,000 - CA$75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong hands-on proficiency in IT support, including helpdesk operations and troubleshooting, while effectively communicating technical solutions to end-users. Capable of managing technology assets and training new employees on IT tools.

Highest-signal resume keywords

Helpdesk SupportComputer TroubleshootingOffice 365Active DirectoryCustomer-Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTroubleshootingConfigurationInstallationInventory ManagementSecurity EnhancementsAnalytical Skills

Soft Skills

Communication SkillsInterpersonal SkillsAutonomyInitiative

Tools & Technologies

Office 365IntuneEntra IDActive DirectoryNetworking

Certifications & Qualifications

High School DiplomaVocational/Professional Studies Diploma

Industry Keywords

HelpdeskComputer SupportIT OnboardingTechnology Assets

About the role

Key responsibilities & impact

Provide hands-on, first- and second-level helpdesk and computer support to internal end-users, resolving incidents promptly and independently
Communicate clearly and courteously with end-users to understand their needs, explain solutions and keep them informed of progress
Configure and install desktop computers and laptops
Manage the inventory of technology assets
Improve and document procedures
Train new employees on IT tools
Work on various projects, such as security enhancements
Work with IT partners
Travel to various offices to install workstations and carry out the IT onboarding of new employees

Requirements

What you’ll need

Minimum of 3-5 years of hands-on experience in IT, including helpdesk and computer support
High school diploma or vocational/professional studies diploma
Strong hands-on proficiency with computer tools and troubleshooting
Knowledge of IT systems and software such as Office 365, Intune, Entra ID, Active Directory and Networking
Excellent communication skills with end-users, including the ability to explain technical issues in plain language
Proven experience providing helpdesk and computer support
Autonomy and initiative
Analytical skills
Interpersonal skills and customer-service orientation

Benefits

Comp & perks

Hybrid work model supporting work-life balance.
Comprehensive group benefits, Health Care Spending Account, Employee and Family Assistance Program, and Telemedicine services.
Retirement savings plan with employer contributions.
7 personal days.
Birthday day off.
Bonus program.
Professional development and tuition reimbursement program.