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About the role
Key responsibilities & impact- Lead assigned risk and claims support activities
- Guide team members and help manage the risk profile and loss performance of insureds
- Monitor insured risk performance, operational changes, claims activity, and loss trends throughout the policy term
- Evaluate exposure changes, adverse patterns, guideline concerns, and unresolved corrective actions
- Determine and implement appropriate responses within delegated authority
- Prepare and interpret risk summaries and reports supporting underwriting and risk-management decisions
- Partner with Underwriting, Claims, agents, insureds, carriers, and service partners
- Address concerns and communicate required corrective actions
- Make decisions involving noncompliance, corrective action, and policy cancellation within delegated authority
- Direct priorities, assignments, and daily work of designated Risk/Claims Support team members
- Provide training, quality review, and performance feedback
- Provide leadership with input on team performance and staffing needs
- Identify trends across the book of business
- Implement or recommend risk-mitigation strategies and process improvements
- Perform regular computer and telephone work, review detailed records, and collaborate with internal and external partners
Requirements
What you’ll need- Experience in commercial insurance, transportation, risk management, claims, underwriting, or a related field
- Prior leadership or supervisory experience
- A high school diploma or GED; education and experience in insurance, business, risk management, or a related field is required
- Strong judgment, communication, organization, follow-through, and attention to detail
- Ability to manage competing priorities
- Ability to maintain accurate documentation
- Ability to handle confidential information with care
- Proficiency with Microsoft Office
- Ability to learn insurance, policy-administration, underwriting, claims, reporting, and carrier systems
- Availability for standard business hours, with occasional additional hours based on business needs
Benefits
Comp & perks- Four medical plan options, including an HSA-eligible plan, with an employer contribution toward employee-only coverage
- Two dental plan options with an employer contribution
- Voluntary vision coverage
- Employer-paid basic life and AD&D insurance
- Employer-paid long-term disability coverage
- Employer-paid Freshbenies healthcare-navigation and virtual-care resources
- Employee-assistance and wellness resources
- Voluntary life and AD&D coverage
- Short-term disability coverage
- Additional voluntary coverage options
- Paid time off
- Company holidays
- Reasonable accommodations for qualified individuals with disabilities