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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Guidewire PolicyCenter and BillingCenter, providing Level 2/3 support and performing root cause analysis. Proficient in analyzing business requirements, configuring U.S. products, and promoting best practices on the Guidewire platform.
Highest-signal resume keywords
Guidewire PolicyCenterGuidewire BillingCenterJiraConfluenceGosu
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Root Cause AnalysisProduction SupportIncident ResolutionFunctional TestingUser Acceptance TestingBusiness Requirements AnalysisGuidewire DevelopmentBatch ProcessesUser Story WritingConfiguration of Business Rules
Soft Skills
Analytical SkillsWorkshop FacilitationCollaboration
Tools & Technologies
Guidewire SBTPCFConfluenceJira
Industry Keywords
U.S. Trucking Industry
Tech Stack
Tools & technologiesGuidewire
About the role
Key responsibilities & impact- Provide Level 2/3 support for U.S. products in PolicyCenter and BillingCenter
- Analyze, diagnose, and resolve production incidents
- Perform root cause analysis and recommend sustainable solutions
- Track incidents and requests in Jira
- Work closely with U.S. business teams and managed services provider EY
- Analyze business requirements and translate them into technical solutions
- Configure and enhance U.S. products, including coverages, business rules, forms, rating, and workflows
- Perform Guidewire development using Gosu, PCF, integrations, and batch processes
- Participate in functional and user acceptance testing
- Participate in production deployments
- Document solutions in Confluence
- Promote Guidewire best practices
- Serve as the technical and functional subject matter expert for U.S. products on the Guidewire platform
- Work closely with underwriting, architecture, and development teams
Requirements
What you’ll need- Minimum of five years of experience with Guidewire PolicyCenter
- Experience gathering and analyzing business requirements
- Experience facilitating workshops
- Experience writing user stories
- Experience with production support and incident resolution
- Experience with Jira and Confluence
- Experience with functional and user acceptance testing
- Experience with Guidewire PolicyCenter v10 or later
- Strong analytical skills
- BillingCenter experience preferred
- Experience with Guidewire SBT preferred
- Knowledge of the U.S. trucking industry preferred
- French language skills are a plus, but not required
- Ability to work standard business hours, with occasional additional hours based on business needs
Benefits
Comp & perks- Four medical plan options, including an HSA-eligible plan, with an employer contribution toward employee-only coverage
- Two dental plan options with an employer contribution
- Voluntary vision coverage
- Employer-paid basic life and AD&D insurance
- Employer-paid long-term disability coverage
- Employer-paid Freshbenies healthcare-navigation and virtual-care resources
- Employee-assistance and wellness resources
- Voluntary life and AD&D coverage
- Short-term disability coverage
- Additional voluntary coverage options
- Paid time off
- Company holidays
- Reasonable accommodations for qualified individuals with disabilities
