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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and complex claims resolution, utilizing healthcare software systems and effective communication skills to enhance client satisfaction and operational efficiency.
Highest-signal resume keywords
Client-Facing ExperienceComplex Claims ExperienceHealthcare Software Systems NavigationEffective Communication SkillsDetail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ResolutionICD-10 Code Sweep ReportTimely FilingReconciliationClose & ReturnWork QueuesDocumentation ManagementClient Systems ExperienceAccount PlacementClient-Specific Protocols
Soft Skills
Exceptional Follow-ThroughRelationship BuildingEffective Verbal CommunicationEffective Written CommunicationOrganizational Skills
Tools & Technologies
Healthcare Software SystemsInternal Tools
Industry Keywords
Client CoordinationClaims ManagementClient AccessOnboarding TrainingBackground Check Compliance
About the role
Key responsibilities & impact- Coordinate between operations and Revecore’s clients to complete agreed client tasks
- Obtain necessary documents, information, and account placements
- Maintain and facilitate working relationships to positively impact claims resolution
- Promptly resolve client and Revecore operations phone calls and emails, with an initial reply within 24 hours
- Use internal tools effectively to resolve client needs and reduce questions sent to clients
- Escalate applicable items to the CS VP
- Participate in monthly or quarterly client calls to facilitate rapport and processes
- Navigate healthcare software systems to complete agreed tasks, including Close & Return, New Insurance, Timely Filing, Reconciliation, ICD-10 Code Sweep Report, and Work Queues
- Coordinate with client staff to resolve requests and obtain documentation to progress accounts
- Organize and maintain current documentation regarding client access and client-specific protocols and processes
- Assist in training new COSs during onboarding
- Maintain internal documentation of specific client processes
Requirements
What you’ll need- 3-5 years of client-facing experience
- 3-5 years of experience in client systems
- Directly related complex claims experience
- Proven ability to communicate effectively verbally and in writing with clients, team members, and other departments
- Exceptional follow-through abilities
- Detail-oriented
- Ability to work effectively with all levels and build new relationships
- Must reside in the United States within one of the listed states
- Eligibility to work in the United States
- Successful completion of a background check
- Ability to work from a quiet, distraction-free home environment
- Secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads
- Work area accommodating workstation equipment and related materials
Benefits
Comp & perks- Work-from-home arrangement
- Quiet, distraction-free home work environment
- Secure home internet connection with speeds >20 Mbps download and >10 Mbps upload
- Workspace accommodating workstation equipment and related materials
- Affirmative Action/Equal Opportunity employment commitment