Information Request Specialist

Revecore

. Update patient accounts with information received from hospitals .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective communication abilities while managing patient account updates and liaising between claims representatives and providers. Proficient in navigating various hospital databases and utilizing software tools to ensure accurate and timely account management.

Highest-signal resume keywords

High-Level Customer Service SkillsEffective Verbal And Written CommunicationWorking Knowledge Of Excel And WordStrong Attention To DetailAbility To Work Independently

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Account ManagementData EntryDatabase NavigationSoftware ProficiencyAttention To Detail

Soft Skills

Effective CommunicationOrganization SkillsPrioritization SkillsAbility To Work Under Minimal Supervision

Tools & Technologies

ExcelWordHospital DatabasesComputer Systems

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Client ConnectionsOperations ProcessesCustomer ServiceClaims RepresentativesProviders

About the role

Key responsibilities & impact

Update patient accounts with information received from hospitals
Follow up with Contact Specialists
Access client connections and computer systems to obtain information needed to update accounts
Monitor requests to ensure they do not age beyond the required timeframe
Perform special projects or assigned tasks
Assist IT with resolving access issues
Provide high-level service to facilitate timely resolution of client accounts
Act as a liaison between claims representatives and providers

Requirements

What you’ll need

High school diploma or equivalent required
Ability to communicate effectively and professionally verbally and in writing
Demonstrated high-level customer service skills for external and internal customers
Ability to work independently and follow through with minimal direction
Knowledge of or ability to learn client and Operations processes
Accurate work with strong attention to detail
Organization and prioritization skills
Ability to work effectively under minimal supervision
Working knowledge of Excel and Word required
Ability to gain proficiency with varied hospital databases
Eagerness to learn new technologies and internal applications
Strong computer navigation skills
Experience using multiple software programs simultaneously
Must reside in the United States in one of the listed states
Eligibility to work in the United States
Successful employment-history verification and background check
Ability to work with a quiet, distraction-free home environment
Secure internet connection with download speeds over 20 Mbps and upload speeds over 10 Mbps
Ability to accommodate workstation equipment and materials in the workspace
Ability to commit full attention during scheduled work hours
Active participation on camera

Benefits

Comp & perks

Extensive multi-week training with ongoing support from teammates following training
Access to a robust knowledgebase for continued reference
Visibility to individual performance metrics for goal setting
Computers and necessary work equipment provided
Involved management support for productivity metrics
Remote work from home
Secure internet and home workspace requirements specified