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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong investigative skills and problem-solving abilities in health insurance claims processing, while effectively managing high-volume calls and maintaining productivity metrics in a fast-paced environment.
Highest-signal resume keywords
Health Insurance Claims InvestigationBilling and Appeals ExperienceMicrosoft Office ProficiencyCritical-Thinking SkillsClear Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Health Insurance ClaimsBillingAppealsMicrosoft WordMicrosoft ExcelMicrosoft OutlookTechnical ProficiencyMultitaskingProductivity MetricsClaims Resolution
Soft Skills
Organizational SkillsProblem-SolvingVerbal CommunicationWritten CommunicationInvestigative Mindset
Industry Keywords
Veterans' AffairsClaims ProcessingProfessional Office EnvironmentHome WorkspaceInternet Speed Requirements
About the role
Key responsibilities & impact- Investigate health insurance claims and bills to ensure claims resolution
- Follow up on unresolved claims
- Facilitate payment of claims for Veterans' Affairs and its affiliates
- Attend comprehensive instructor-led training with interactive discussions and hands-on activities
- Participate actively in training and remain on camera
- Manage high-volume inbound and outbound calls
- Meet individual productivity and performance metrics
Requirements
What you’ll need- Working knowledge of Microsoft Office (Word, Excel, Outlook)
- Technical proficiency to work on multiple computer screens and software applications simultaneously
- Ability to maintain strong performance in a fast-paced environment with productivity metrics
- Ability to remain organized while multitasking
- Critical-thinking and problem-solving skills
- Clear verbal and written communication
- Investigative mindset
- Experience in a professional office environment
- General understanding of insurance billing is a plus, but not required
- Experience with billing and appealing denied health claims is a plus, but not required
- Private, distraction-free home workspace
- Secure internet connection
- Home internet speeds greater than 20 Mbps download and 10 Mbps upload
- Must reside in the United States within one of the listed states
- Eligibility to work in the U.S.
- Employment history verification and successful background check
- Ability to participate on camera during training and work
- Full focus during scheduled work hours and ability to meet productivity expectations
- Ability to manage high-volume inbound and outbound calls while maintaining accuracy and productivity standards
Benefits
Comp & perks- Incentive Plan
- Comprehensive training beginning on the first day and lasting 8–10 business days
- Ongoing support from teammates following training
- Access to a robust knowledgebase
- Individual performance metrics for goal setting
- Computers and necessary work equipment provided
- Involved management support
- Flexible work arrangement from home
- Revecore-provided laptop, monitor, keyboard, mouse, docking station, and headset