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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong investigative skills and problem-solving abilities in health insurance claims processing, while maintaining productivity and accuracy in a fast-paced environment. Proficient in managing multiple software applications and computer screens to facilitate effective claims resolution.
Highest-signal resume keywords
Microsoft Office ProficiencyClaims InvestigationProblem-Solving SkillsMultitasking AbilityClear Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ResolutionInsurance Billing KnowledgeHealth Claims ProcessingTechnical ProficiencyProductivity Metrics
Soft Skills
Critical ThinkingOrganizational SkillsVerbal CommunicationWritten Communication
Tools & Technologies
Multiple Computer ScreensSoftware Applications
Industry Keywords
Health InsuranceVeterans' AffairsClaims Appeals
About the role
Key responsibilities & impact- Investigate health insurance claims and bills to ensure claims resolution
- Follow up on unresolved claims
- Facilitate payment of claims for Veterans' Affairs and its affiliates
- Complete comprehensive initial training and participate actively with camera on
- Maintain productivity and accuracy in a high-volume inbound and outbound call environment
- Work with multiple computer screens and software applications simultaneously
Requirements
What you’ll need- Working knowledge of Microsoft Office (Word, Excel, Outlook)
- Technical proficiency to work on multiple computer screens and software applications simultaneously
- Ability to maintain strong performance in a fast-paced environment with productivity metrics
- Ability to remain organized while multitasking
- Critical thinking and problem-solving skills
- Clear verbal and written communication
- Investigative mindset
- Experience in a professional office environment
- General understanding of insurance billing is a plus, but not required
- Experience with billing and appealing denied health claims is a plus, but not required
- Private, distraction-free home work environment
- On-camera presence during work
- Secure internet connection
- Home internet speeds greater than 20 Mbps download and 10 Mbps upload
- Workspace capable of accommodating provided workstation equipment
- Eligibility to work in the United States
- Employment history verification and successful background check
Benefits
Comp & perks- Incentive Plan
- Comprehensive training beginning on the first day, lasting 8–10 business days
- Ongoing support from teammates following training
- Access to a robust knowledgebase
- Individual performance metrics for goal setting
- Computers and necessary work equipment provided
- Involved management support
- Remote work arrangement
- Affirmative Action/Equal Opportunity Employer
