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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong investigative skills and critical thinking in health insurance claims processing, while maintaining productivity in a fast-paced environment. Proficient in Microsoft Office and capable of managing multiple software applications effectively.
Highest-signal resume keywords
Health Insurance Claims InvestigationMicrosoft Office ProficiencyCritical Thinking SkillsVerbal and Written CommunicationMultitasking and Organization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ResolutionInsurance Billing KnowledgeBilling and Appeals ExperienceProductivity Metrics ManagementTechnical Proficiency
Soft Skills
Problem-Solving SkillsAttention to DetailAdaptability in Fast-Paced Environments
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookComputer Software Applications
Industry Keywords
Veterans' AffairsClaims ProcessingProfessional Office Environment
About the role
Key responsibilities & impact- Investigate health insurance claims and bills to ensure claims resolution
- Follow up on unresolved claims
- Facilitate payment of claims for Veterans' Affairs and its affiliates
- Attend and actively participate in comprehensive instructor-led training
- Maintain full focus during scheduled work hours while meeting productivity metrics
- Work actively on camera as part of the company culture
- Manage a high volume of inbound and outbound calls while maintaining accuracy and productivity standards
Requirements
What you’ll need- Working knowledge of Microsoft Office (Word, Excel, Outlook)
- Technical proficiency to work on multiple computer screens and software applications simultaneously
- Ability to maintain strong performance in a fast-paced environment with productivity metrics
- Ability to remain organized while multitasking
- Critical thinking and problem-solving skills
- Clear verbal and written communication
- Investigative mindset
- Experience in a professional office environment
- General understanding of insurance billing is a plus, but not required
- Experience with billing and appealing denied health claims is a plus, but not required
- Private, distraction-free home work environment
- Secure internet connection
- Home internet speeds greater than 20 Mbps download and 10 Mbps upload
- Workspace accommodating laptop, monitor, keyboard, mouse, docking station, and headset
- Eligibility to work in the U.S., employment history verification, and successful background check
- Must reside in the United States in one of the listed eligible states
Benefits
Comp & perks- Incentive Plan
- Comprehensive training beginning on the first day and lasting 8–10 business days
- Ongoing support from teammates following training
- Access to a robust knowledgebase
- Individual performance metrics for goal setting
- Computers and necessary work equipment provided
- Management support for productivity metrics
