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About the role
Key responsibilities & impact- Understand assigned clients’ businesses and underlying KPIs
- Retain existing revenue and business
- Identify, negotiate, and close cross-sell and up-sell opportunities
- Maintain client satisfaction, high NPS, and top industry rankings such as KLAS
- Represent the client voice to Product Development, Client Success, Legal, Implementations, and Operations
- Meet annual revenue retention and cross-sell/up-sell quota goals
- Establish trusted-advisor relationships with assigned clients around Revenue Cycle trends and reimbursement opportunities
- Understand, communicate, and address client needs
- Advise clients on healthcare trends, vendor consolidation, health system M&A activity, and revenue cycle news
- Collect and analyze industry behavior data
- Develop client-specific upsell strategies using roadblocks, competitor intelligence, budgets, renewal timelines, and service-line adoption pathways
- Build knowledge of current service lines and remove unnecessary scope exceptions
- Establish quarterly business and executive reviews
Requirements
What you’ll need- 7+ years of experience in Revenue Cycle Management sales or business development, focused on large hospital systems
- Proven success expanding Revenue Cycle Management services within existing hospital or health system clients
- Bachelor’s degree in business or relevant field of study
- Understanding of how to drive business success through partnership
- Strong written and verbal communication skills with attention to detail
- Cross-group collaboration experience, including gaining consensus and driving deliverables with internal and external individuals
- Willingness to travel to meet clients, internal leaders, partners, and attend events
- Must reside in the United States within one of the listed eligible states
- Eligibility to work in the United States
- Successful employment verification and background check
Benefits
Comp & perks- Remote work from home
- Quiet, distraction-free home workspace
- Secure home internet connection with speeds >20 Mbps download and >10 Mbps upload
- Workspace accommodating workstation equipment and related materials
- Affirmative Action/Equal Opportunity Employer
- Client travel and event attendance opportunities