Mental Health Coach

Revelations Counseling & Consulting

. Provide specialized, telephonic, one-on-one coaching to facilitate and support callers’ transitions between psychological health care providers or initiation of psychological health care treatment .

Posted 10/23/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $68,000 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in motivational interviewing, crisis counseling, and care management while providing telephonic support to facilitate transitions in psychological health care. Maintains accurate documentation and utilizes problem-solving skills to enhance caller engagement and satisfaction in a remote work environment.

Highest-signal resume keywords

Licensed Mental Health ProfessionalMotivational Interviewing TechniquesCrisis Counseling ExperienceData Entry SkillsTelephonic Coaching

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crisis CounselingCare ManagementMotivational InterviewingTriage ExperienceProblem SolvingDocumentation SkillsComplex Information ManagementTask PlanningBarrier IdentificationDe-escalation Techniques

Soft Skills

Customer-Focused BehaviorListening SkillsProfessionalismPatienceEmpathyResiliencyAdaptabilityOrganizational SkillsTime ManagementStress Management

Tools & Technologies

Microsoft WordMicrosoft OutlookTriWest IntranetWeb BrowsersDepartmental Software Applications

Certifications & Qualifications

Master’s DegreeActive Mental Health License

Industry Keywords

Psychological Health CareBehavioral Health CounselingHealth Care TransitionTelephonic SupportDepartment of Defense Background Investigation

About the role

Key responsibilities & impact

Provide specialized, telephonic, one-on-one coaching to facilitate and support callers’ transitions between psychological health care providers or initiation of psychological health care treatment
Encourage continued engagement with psychological health care and promote callers’ participation in their care seeking and maintenance
Use motivational interviewing, barrier identification, task planning, information sharing, and caller education during regular telephonic contact
Use de-escalation techniques when necessary to ensure a positive provider experience
Maintain accurate documentation of interactions to inform future support strategies
Stay updated on platform features and product changes to provide accurate support
Identify, track, report, and resolve calls and issues in a timely manner
Maintain comprehensive tracking and documentation of identified issues through completion
Perform other duties assigned commensurate with education and experience
Maintain regular and reliable attendance

Requirements

What you’ll need

Actively Licensed Mental Health Professional (social work, psychology, marriage and family therapy, behavioral health counseling)
Master’s Degree
At least 3 years’ experience delivering face-to-face health care
Demonstrated clinical experience in triage, care management, motivational interviewing, and crisis counseling
U.S. Citizen
Able to receive a favorable interim and adjudicated final Department of Defense (DoD) background investigation
Technologically literate and experienced in navigating multiple screens or web browsers at one time
Proven ability to work independently in a remote work environment
Fluent in English (oral and written)
Proficient data entry skills
Ability to resolve problems involving complex concepts, policies, and procedures
Ability to de-escalate situations and deliver excellent customer service under pressure
Ability to utilize motivational interviewing techniques
Ability to solve problems through systematic analysis of processes with sound judgment
Ability to organize people or tasks, adjust to priorities, and learn systems within time constraints
Ability to prioritize and manage actions in a high-volume, high-stress environment
Ability to manage large amounts of complex information
Ability to function in a fast-paced environment with multiple activities occurring simultaneously
Customer-focused behavior, listening skills, professionalism, patience, respect, and empathy
Resiliency and adaptability across a variety of situations and individuals
Ability to control the pace and flow of a call/inquiry and manage call time effectively
Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the internet, and other departmental software applications
Ability to cover any work shift as required