Mid-Level Field Support Analyst – Customer Retention

Revise Group

. Prioritize and plan the visit schedule based on accounts with a red Health Score .

Posted 10/5/2026contractCampinas • BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success methodologies and account recovery strategies, with strong interpersonal communication skills to build rapport and trust with customers. Proficient in managing schedules and reporting results effectively while being adaptable to frequent travel requirements.

Highest-signal resume keywords

Customer Success MethodologiesAccount Recovery Action PlansMobato System KnowledgeInterpersonal Communication SkillsField Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionOn-Site Training DeliveryVisit Schedule ManagementReporting and DocumentationChurn Pattern Analysis

Soft Skills

Proactive Problem SolvingResilienceRelationship BuildingOrganizational Skills

Tools & Technologies

Mobato SystemCRM PlatformsRoute Management ToolsCalendar Management ToolsExcelGoogle Sheets

Certifications & Qualifications

Bachelor’s Degree in Information TechnologyBachelor’s Degree in Business AdministrationBachelor’s Degree in Marketing

Industry Keywords

Automotive IndustryB2B SaaSField Service

About the role

Key responsibilities & impact

Prioritize and plan the visit schedule based on accounts with a red Health Score
Conduct on-site visits to diagnose the causes of low engagement
Reinforce user training on the Mobato System on site
Act as the direct point of contact for customers to rebuild relationships of trust
Develop and execute account recovery action plans
Record visits, supporting evidence, identified causes, and next steps
Report the status of critical accounts and the progress of risk indicators to the Customer Success Coordination team
Identify recurring churn patterns in the field and share insights with Customer Success, Product, and Support

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Information Technology, Business Administration, Marketing, or a related field (or equivalent proven experience)
2–3 years of prior experience in Customer Success, customer retention, field service, system implementation, or a customer-facing commercial role involving travel
Availability for frequent travel and a routine of on-site customer visits
Category B driver’s license and access to a personal vehicle, or willingness to comply with the company’s travel and transportation policies
Proactive and resilient profile, with strong ability to handle objections and customer dissatisfaction
Strong interpersonal communication skills and the ability to quickly build rapport with different user profiles
Excellent organizational skills for managing visit schedules and reporting results in a structured manner
Experience in the automotive industry or in B2B SaaS with a significant field component is a plus
Experience with Customer Success methodologies is a plus
Basic knowledge of the Mobato System or DMS systems is a plus
Experience delivering in-person training to end users is a plus
Knowledge of the Mobato System, CRM platforms, route and calendar management tools, mobile/tablet applications, and Excel/Google Sheets

Benefits

Comp & perks

Salary advance
Expense allowance
Breakfast
Christmas gift basket
Parking
Lunch
Discounts on company products
On-site cafeteria