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Account Manager
Rex Software. Lead onboarding of new clients into Rex RealTrust systems and processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Commercial Property Management and Trust Accounting, with a strong focus on client relationship management and operational efficiency. Capable of delivering training, managing client portfolios, and driving service improvements based on client feedback.
Highest-signal resume keywords
Commercial Property Management ExperienceTrust Accounting ExpertiseClient Relationship ManagementStakeholder Management SkillsProblem-Solving Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cirrus8Trust Accounting ProcessesCommercial Property OperationsClient ReportingQuality Assurance
Soft Skills
Verbal CommunicationWritten CommunicationOrganisational SkillsProactive MindsetSolutions-Focused Approach
Industry Keywords
Client OnboardingService SatisfactionTraining Needs AssessmentBusiness Review MeetingsPerformance Tracking
About the role
Key responsibilities & impact- Lead onboarding of new clients into Rex RealTrust systems and processes
- Understand client workflows and align them with Rex RealTrust best practice
- Partner with Trust Accountants and Property Management Assistants during onboarding
- Act as primary relationship manager for assigned clients
- Schedule regular client check-ins and conduct client visits where appropriate
- Monitor service satisfaction and gather client feedback
- Develop and deliver quarterly business review meetings
- Partner with Team Leads to ensure Trust Accountants meet client expectations
- Provide structured feedback and support quality assurance escalations
- Identify capability gaps and training needs with the Training Manager
- Deliver occasional group training sessions
- Manage workload and portfolio allocation across operational teams
- Facilitate regular team segment meetings to track performance and workforce effectiveness
- Act as central feedback link between clients, operations and leadership
- Escalate recurring issues and risks
- Provide regular reporting on client health, risks and opportunities
- Drive service improvements based on client satisfaction feedback and insights
Requirements
What you’ll need- Demonstrated commercial property management experience using Cirrus8
- Proven experience in both Commercial Property Management and Trust Accounting
- Strong understanding of commercial property operations, trust accounting processes and industry legislation
- Excellent client relationship and stakeholder management skills
- Outstanding verbal and written communication skills
- Confidence leading client meetings, presentations and training sessions
- Strong organisational skills with the ability to manage multiple priorities and client portfolios
- Proactive, solutions-focused mindset with excellent problem-solving ability
- Commercial awareness and commitment to delivering exceptional client outcomes
Benefits
Comp & perks- Competitive salary
- Incentive program that rewards performance and contribution
- Work closely with engaged leaders and collaborative, supportive teams
- Opportunity to shape client experience and drive operational excellence
- Meaningful impact for clients, team and wider business