Software Support Specialist

Rex Software

. Provide friendly, professional and solutions-focused support via phone, email and chat .

Posted 10/19/2026full-timeBrisbane • AustraliaMid-LevelSenior💰 A$75,000 - A$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in commercial property management and trust accounting, with strong analytical and problem-solving skills. Proficient in using AI tools and support automation to enhance customer experience and streamline processes.

Highest-signal resume keywords

Commercial Property ManagementTrust AccountingCirrus8 Software SupportAnalytical Problem-SolvingCustomer-Focused Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lease AdministrationRent ReviewsFinancial ReportingReconciliationsOutgoings ManagementSoftware TroubleshootingKnowledge Base DevelopmentSupport Ticket ManagementAttention to DetailProcess Improvement

Soft Skills

Confident CommunicationCustomer-Focused ApproachProactive OrganizationCollaborationClear Explanation Skills

Tools & Technologies

AI ToolsChatGPTClaudeGeminiCopilotTicketing SystemsCRM PlatformsSupport Automation Tools

Industry Keywords

Trust Accounting ComplianceGeneral Ledger ProcessesGSTSaaS EnvironmentTechnical Customer Service

About the role

Key responsibilities & impact

Provide friendly, professional and solutions-focused support via phone, email and chat
Assist commercial property managers and trust accountants with Cirrus8 platform questions
Troubleshoot software issues involving commercial property management, lease administration, trust accounting and financial processes
Help customers navigate rent reviews, tenant invoicing, reconciliations, outgoings and reporting workflows
Investigate enquiries, identify root causes and collaborate with internal teams to resolve complex issues
Manage support tickets with timely follow-up and clear communication
Use AI tools and automation to streamline support processes and improve customer experience
Identify customer challenges and contribute to software, process and training improvements
Develop and maintain knowledge base articles and customer support documentation

Requirements

What you’ll need

Experience in commercial property management, trust accounting or supporting property management software
Understanding of commercial property processes such as lease administration, rent reviews, outgoings, reconciliations or financial reporting
Strong analytical and problem-solving skills
Excellent attention to detail
Confident communication skills and ability to explain processes clearly to customers
Customer-focused approach
Confidence using technology and learning new software systems
Experience using AI tools such as ChatGPT, Claude, Gemini or Copilot, or genuine interest in developing these skills
Proactive, organised approach and ability to manage competing priorities
Previous experience using Cirrus8 or similar commercial property management software would be a bonus
Experience in a software support, SaaS or technical customer service environment would be a bonus
Knowledge of trust accounting compliance, general ledger processes and GST would be a bonus
Experience with ticketing systems, CRM platforms or support automation tools would be a bonus

Benefits

Comp & perks

Flexible working: remote or hybrid working arrangements
Work remotely from anywhere in the world for up to four weeks each year
Birthday leave
Annual learning and development allowance
Access to leading AI tools
Supportive team culture
Career development opportunities
Competitive remuneration