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R
Account Associate
Rey Polanco - State Farm Insurance Agent. Manage customer accounts and update information in the database .
Posted 11/1/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $45,000 - $59,900 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and attention to detail while managing customer accounts and processing insurance claims. Proficient in customer service and communication, with the ability to effectively liaise between customers and agency departments.
Highest-signal resume keywords
Customer Account ManagementInsurance Claims ProcessingCustomer Service ExcellenceBilingual SpanishOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Policy ManagementClaims ProcessingDatabase ManagementCustomer RelationsPolicy Issuance Coordination
Soft Skills
Attention to DetailCommunication SkillsOrganizational Skills
Industry Keywords
InsuranceCustomer SuccessHybrid WorkUnderwriting CoordinationProduct Marketing
About the role
Key responsibilities & impact- Manage customer accounts and update information in the database
- Assist customers with policy changes and inquiries
- Process insurance claims and follow up with customers on claim status
- Coordinate with underwriters to ensure timely policy issuance
- Grow the agency through meaningful customer relations
- Act as a liaison between customer needs and agency departments
- Proactively market relevant products and services
- Support the agency's daily business operations and customers' success
Requirements
What you’ll need- Strong organizational skills and attention to detail
- Excellent customer service and communication skills
- Previous experience in insurance or a related field preferred
- Bilingual Spanish preferred
- Must be based in the United States, as indicated by the Hybrid - US designation and application location fields
Benefits
Comp & perks- Salary plus commission/bonus
- Hybrid Schedule
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Profit sharing
- Relocation bonus
- Employee discounts
- Flexible work from home options available
- Gain confidence and grow your career
- Earn benefits and rewards that are second to none