Technical Customer Support Specialist – Independent Contractor

RHF Talentos

. Provide technical customer support for SaaS or high-growth technology customers .

Posted 9/29/2026full-timeRemote • BrazilJuniorMid-Level💰 R$15,000 - R$20,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical customer support for SaaS and high-growth technology environments, with strong skills in troubleshooting REST APIs, Python code, and utilizing GCP tools and SQL for issue resolution.

Highest-signal resume keywords

Technical Customer Support ExperienceTroubleshooting REST APIsPython Code DebuggingGCP Tools ExperienceSQL Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Customer SupportTroubleshooting REST APIsPython Code DebuggingLog AnalysisStack Trace AnalysisGCP ToolsSQL

Soft Skills

Autonomous WorkAdaptabilityProblem-Solving

Tools & Technologies

GCP Logging Tools

Industry Keywords

SaaSHigh-Growth TechnologyB2BEnterprise

Tech Stack

Tools & technologies

Google Cloud PlatformPythonSQL

About the role

Key responsibilities & impact

Provide technical customer support for SaaS or high-growth technology customers
Troubleshoot REST APIs, integrations, HTTP, authentication, and webhooks
Read and debug Python code
Analyze logs and stack traces
Use GCP tools, especially logging tools, and SQL to investigate issues
Work autonomously in a fast-changing, high-autonomy startup environment
Operate as an independent contractor during regular US time zone hours

Requirements

What you’ll need

2–3 years of technical customer support experience in SaaS or high-growth technology companies (B2B/enterprise preferred)
Hands-on experience troubleshooting REST APIs, integrations, HTTP, authentication, and webhooks
Ability to read and debug Python code
Ability to analyze logs and stack traces
Experience with GCP tools, especially logging tools
Experience with SQL
Strong technical troubleshooting skills
Experience working as an independent contractor
Proven ability to ramp up quickly and work autonomously in ambiguous, fast-changing startup environments
Comfortable working regular US time zone hours
Comfortable with the independent contractor structure
Bachelor’s degree or higher in Computer Science, Information Technology, or Computer Engineering
Advanced English proficiency