Customer Success Manager – Operations

RhythmScience Inc.

. Complete customer setup forms and implementation documentation for every new account accurately and on time .

Posted 10/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and client implementation within the health technology sector, with a strong focus on managing customer accounts, tracking implementation outcomes, and providing effective training. Proficient in translating technical issues for IT teams and building comprehensive knowledge resources.

Highest-signal resume keywords

Customer Success ManagementClient ImplementationTechnical Account SupportStrong Written CommunicationKnowledge Base Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementImplementation TrackingSurvey AdministrationDocumentation SkillsMedical Device KnowledgeCIED Device KnowledgeClinical WorkflowsPatient Enrollment Programs

Soft Skills

Communication SkillsProblem-SolvingCollaboration

Tools & Technologies

CRM ToolsProject Management Tools

Industry Keywords

Health TechnologyCardiovascularClinic WorkflowsRPM DevicesWearable Devices

About the role

Key responsibilities & impact

Complete customer setup forms and implementation documentation for every new account accurately and on time
Drive new member enrollment in newly implemented accounts through launch readiness, clinic training, and early adoption support
Serve as the primary day-to-day contact for assigned clinic and health system customers after go-live
Track account health and usage to surface and resolve issues before they escalate
Route recurring technical issues to Engineering and IT for permanent fixes
Run satisfaction surveys and status reporting
Supply customer insights for the quarterly Pulse of the Customer presentation to leadership
Provide on-site and virtual training, with up to 50% travel
Help build and document a repeatable onboarding and implementation playbook
Consolidate scattered customer knowledge into a shared, organized company resource

Requirements

What you’ll need

3+ years in customer success, client implementation, or technical account support, preferably in cardiovascular or health technology
Experience managing several customer accounts at once against firm timelines
Comfort working with client IT teams on integrations and translating clinical and technical issues into clear input for Engineering and IT
Experience tracking implementation outcomes and running feedback mechanisms, such as surveys and status reports
Strong written communication and documentation skills
Working knowledge of medical devices
CIED device knowledge and clinical workflows required
RPM or wearable device knowledge is a nice to have
Familiarity with clinic workflows and patient enrollment programs
Experience building or maintaining a knowledge base
Experience with CRM, customer success, or project management tools

Benefits

Comp & perks

Bonus
Equity ownership opportunity
Benefits