Patient Engagement Specialist

RhythmScience Inc.

. Engage with patients through calls for home monitoring assistance .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient-centered coaching, effective communication, and meticulous organizational skills while managing patient information and ensuring compliance with HIPAA regulations. Proficient in healthcare management systems and capable of troubleshooting equipment issues to enhance patient care.

Highest-signal resume keywords

Patient-Centered CoachingHealthcare Management SystemsMedical Billing ManagementExcellent Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CareData EntryTroubleshooting Equipment IssuesScheduling AppointmentsManaging Patient Information

Soft Skills

Compassionate CommunicationProblem-Solving SkillsCritical-Thinking SkillsAttention to DetailFlexibility

Tools & Technologies

R360 Clinic PortalStandard Office SoftwareVoice and Video Call Technology

Certifications & Qualifications

Medical Assistant Certificate

Industry Keywords

HIPAA CompliancePatient MonitoringPatient ComplianceHome Monitoring AssistanceConfidentiality of Patient Information

About the role

Key responsibilities & impact

Engage with patients through calls for home monitoring assistance
Address issues involving disconnected devices
Guide non-compliant patients toward proper use of services
Troubleshoot equipment issues during patient calls
Facilitate monitor orders
Provide product knowledge and address service inquiries
Communicate patient compliance and progress updates
Maintain confidentiality of patient information in accordance with HIPAA and PHI regulations
Perform accurate patient demographic data entry
Communicate reminders and conduct timely follow-up
Manage patient information in the R360 clinic portal
Facilitate internal communication and coordination across departments

Requirements

What you’ll need

Skilled in offering compassionate and patient-centered coaching to support and guide patients effectively
Exceptional organizational skills and meticulous attention to detail
Ability to efficiently juggle multiple goals simultaneously
Excellent communication skills with patients, staff, and stakeholders
Experience providing high-quality patient care
Experience managing medical billing
Experience scheduling patient appointments
Reliable and secure internet connection at home for voice and video calls
Proficient computer skills
Strong grasp of healthcare management systems and standard office software
Strong decision-making, problem-solving, and critical-thinking skills
Flexibility to participate in a weekend on-call rotation
Valid Medical Assistant certificate preferred

Benefits

Comp & perks

Holiday Time Off
Paid Time Off
Healthcare (health/vision/dental)
Remote work arrangement
40 expected hours per week