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Sales Development Representative
Rice University's Baker Institute for Public Policy. Serve as the first point of contact for instructors, teachers, and institutions interested in OpenStax .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales and customer service skills, with the ability to manage leads effectively and maintain accurate records in CRM systems. Proficient in communication and relationship management, ensuring a high level of customer satisfaction.
Highest-signal resume keywords
Sales DevelopmentLead QualificationCustomer ServiceSalesforce ProficiencyCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Lead ManagementSales PlanningProduct DemonstrationData AnalysisSales Skills
Soft Skills
Strong Work EthicSelf-MotivationAttention to DetailRelationship ManagementConfidentiality
Tools & Technologies
CRM SystemsSalesforceVideo Conferencing ToolsWebinar Software
Industry Keywords
Customer-Facing RoleLead Qualification ProceduresSales CallsVirtual MeetingsEducational Resources
About the role
Key responsibilities & impact- Serve as the first point of contact for instructors, teachers, and institutions interested in OpenStax
- Manage, verify, screen, and qualify leads from all sources
- Understand instructor needs and recommend appropriate OpenStax products and services
- Conduct sales calls and virtual meetings via phone and video conferencing
- Provide product demonstrations for instructors interested in OpenStax Assignable
- Respond promptly to new leads according to response-time targets
- Transfer qualified opportunities to Educational Resources Consultants with clear documentation
- Return leads not yet ready to Marketing for further nurturing
- Maintain accurate lead, contact, status, and handoff records in Salesforce
- Work with Customer Experience to verify instructor status and route questions
- Collaborate with Sales, Marketing, and Data Intelligence to improve lead routing, scoring, and qualification criteria
- Identify patterns in incoming leads
- Document and refine lead qualification procedures
- Report on lead volume, response times, and handoff quality
- Participate in team meetings and product training
- Support webinars, conferences, and outreach events
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's degree, or additional related experience substituted on an equivalent year-for-year basis
- 1+ years of experience in sales, sales development, customer service, or a related customer-facing role
- Proficiency in sales and ability to learn and refine sales skills
- Ability to independently create and execute sales plans and manage customer service issues
- Strong verbal and written communication skills
- Strong customer service and relationship-management skills
- Ability to maintain confidentiality of client data
- Strong work ethic and self-motivation
- Ability to manage a steady volume of leads, prioritize effectively, and follow a defined process with strong attention to detail
- Comfort learning new software tools and products, including CRM systems
- Resume attached in the Supporting Documents section, preferably in PDF format
Benefits
Comp & perks- Fully remote work from any location within the United States
- Reliable high-speed internet and suitable home-office workspace required
- Occasional travel support for conferences, webinars, and outreach events
- Reasonable accommodations for qualified individuals with disabilities
- Exempt salaried position not eligible for overtime