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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in work comp collections, ensuring timely and accurate processing of payments while maintaining compliance with patient and card data protection. Proven ability to enhance collection rates and reduce invoice-to-cash time through effective tracking and follow-up strategies.
Highest-signal resume keywords
Work Comp Collections ExperiencePayment Processing AccuracyAdjuster Handling SkillsExcel ProficiencyQuickBooks Online Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment ProcessingCollections ManagementInvoice TrackingData ProtectionPerformance Tracking
Soft Skills
PersistencePolitenessProfessionalismScheduled Follow-UpAttention to Detail
Tools & Technologies
ExcelQuickBooks Online
Industry Keywords
VA Card PaymentsThird-Party CollectionsMedical CollectionsWork CompAged Invoice Management
About the role
Key responsibilities & impact- Run 500–750 VA card payments per month
- Charge, receipt, and post each payment within one business day at 98%+ accuracy
- Raise the work comp collection rate by 15 points in the first year
- Reduce work comp invoice-to-cash time by 30% in the first six months
- Reactivate old balances and ensure every aged invoice has a status, contact, and next step
- Free billers to focus on accurate claims submission
- Work with the CFO and small billing team serving veterans and injured workers nationwide
- Track performance through a weekly scoreboard
Requirements
What you’ll need- 2+ years of work comp, medical, or third-party collections experience
- Experience handling adjusters and TPAs
- Ability to check every amount, card, and receipt before processing
- Ability to clear today's queue today
- Persistent, polite, and scheduled follow-up until payment is received
- Ability to maintain a status, contact, and next step for every open item
- Ability to handle adjuster pushback professionally
- Ability to protect patient and card data
- Familiarity with Excel and QuickBooks Online
- Must be able to work full-time remotely in the U.S., Monday–Friday, roughly 8–5 in the employee's time zone
- Hourly and overtime-eligible
Benefits
Comp & perks- $26.44/hour at day 90, once you hit your first 90-day goals
- Quarterly bonus of up to $1,500 ($6,000/year), tied to work comp collection results
- 15 days paid PTO
- 5 sick days
- Paid holidays
- 401(k)
- Flexible schedule during mostly business-hour work
- Opportunity to grow into a lead role or move into billing
- Work comp billing training from invoice through collection