Account Manager

Rightway

. Own day-to-day operational management for an assigned book of PBM clients, including client touchbases, inquiry tracking, issue logs, escalations, and client satisfaction against contractual commitments .

Posted 10/30/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $92,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmacy operations and client management, with a strong focus on communication, problem-solving, and the ability to lead projects effectively. Proficient in managing client relationships and operational processes to ensure compliance with contractual obligations.

Highest-signal resume keywords

Pharmacy Operations ExperienceClient Management SkillsConsultative Presentation SkillsProblem-Solving SkillsBachelor's Degree

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pharmacy Benefit KnowledgeOperational ManagementInquiry TrackingIssue LoggingClient Satisfaction MonitoringProject LeadershipRequirements GatheringChange ManagementData AnalysisCross-Functional Collaboration

Soft Skills

Detail-OrientedExcellent Communication SkillsOrganizational SkillsStakeholder EngagementCreative Problem-Solving

Tools & Technologies

ExcelGoogle SheetsPowerPointGoogle Slides

Industry Keywords

Client TouchbasesOpen EnrollmentBenefit ChangesPlan ConfigurationsWebinarsBenefit FairsEmployee EducationOperational TrendsCorrective MeasuresVendor Partnerships

About the role

Key responsibilities & impact

Own day-to-day operational management for an assigned book of PBM clients, including client touchbases, inquiry tracking, issue logs, escalations, and client satisfaction against contractual commitments
Serve as the primary operational point of contact for client inquiries
Co-lead and facilitate client meetings, including quarterly and annual business reviews
Partner with the Implementation team during new client onboarding and transition to ongoing client management
Gather and manage client requirements for annual open enrollment, including benefit changes and customized plan configurations
Facilitate client-facing webinars, benefit fairs, and employee education sessions on Rightway’s PBM solution
Travel to client sites for open enrollment events as required
Identify operational trends and issues and implement corrective and preventative measures with internal operations teams and vendor partners
Monitor client deliverables against contractual obligations, surface risks, and ensure timely and accurate delivery
Contribute to cross-functional initiatives that standardize client operations and improve processes and production
Support Rightway partners by interpreting plan design, researching inquiries, and troubleshooting claims, benefit, and enrollment issues

Requirements

What you’ll need

Bachelor’s Degree Required
5-8 years in pharmacy operations
Detail-oriented
Consultative and presentation skills
Excellent communication and organization skills
Ability to bring stakeholders together to identify solutions to challenges
Solid client management skills
Pharmacy benefit knowledge
Effective and creative problem-solving skills
Ability to prioritize and manage through change
Ability to lead projects and influence others without direct reporting-line ownership
Basic knowledge of Excel and Google Sheets
Basic knowledge of PowerPoint and Google Slides
Master’s Degree preferred

Benefits

Comp & perks

Bonus
Equity
Equal opportunity and inclusive workplace culture