Benefit Specialist

Rightway

. Source, analyze and maintain up to date information so Health Guides can support members with benefit options and available programs and services.

Posted 10/6/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare benefits administration, including medical, pharmacy, dental, and vision plans, while effectively communicating complex information in plain language. Proficient in content management systems and data analysis, with a strong focus on process improvement and client engagement.

Highest-signal resume keywords

Healthcare Benefits AdministrationContent Management System ProficiencyData Analysis SkillsImpeccable Communication SkillsClient-Facing Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare Benefits KnowledgeData AnalysisContent Management SystemsMicrosoft Office ProficiencyResearch Skills

Soft Skills

Analytic SkillsGoal OrientedAdaptabilityMultitaskingOrganizational Skills

Tools & Technologies

Content Management SystemsMicrosoft ExcelMicrosoft WordGoogle DocsGoogle Sheets

Industry Keywords

Benefits AdministrationHealthcare IndustryMember ToolsQuality AuditsBenefit Ecosystem

About the role

Key responsibilities & impact

Source, analyze and maintain up to date information so Health Guides can support members with benefit options and available programs and services.
Conduct quality audits and maintain accountability for accuracy.
Maintain the content management system and member-facing benefits tools, primarily for small group and mid-sized clients.
Partner cross-functionally with internal stakeholders to assess priorities for navigating the benefit ecosystem.
Answer benefit questions and ensure members understand options and shared financial responsibility, including deductibles, coinsurance, and out-of-pocket maximums.
During peak periods, support the navigation team by sourcing high-quality care providers based on members’ needs and preferences.
Collaborate with Navigation Delivery leadership, Customer Success, and Implementation teams to equip the Navigation Team to launch and support new and renewing customers.
Provide external member and client communication as needed.

Requirements

What you’ll need

Demonstrates in-depth understanding of healthcare benefits, i.e. medical, pharmacy, dental, vision.
Demonstrates ability to synthesize benefit information, healthcare jargon, and communicate in plain language.
Analytic skills set required, i.e. research and analyze information related to the client’s benefit offerings and ecosystem.
Impeccable communication, both verbal and written, skills.
Proficient technological ability / literacy; content management system experience a plus.
Proficient in Microsoft Office including but not limited to Excel, Word, GoogleDocs/sheets, etc.
Demonstrated ability to work independently.
Goal oriented and ability to meet demanding deadlines.
Ability to adapt to changing priorities and business demands.
Ability to multitask and manage more than one project at a time.
Continuous process improvement mindset and desire to enable NavOps to scale.
Ability to translate complex competencies into common speak.
Ability to organize work and documents that may come from disparate sources.
Clearly organize information in a logical flow.
2 - 3 years of experience in benefits administration or the healthcare industry strongly preferred.
Proven background in working with healthcare benefit structures (medical, pharmacy, dental, vision) and member tools.
Demonstrated proficiency with content management systems and data analysis in an operations or enablement role.
Experience in external customer or client-facing roles, with the ability to engage directly with external clients strongly preferred.