Pharmacy Technician

Rightway

. Serve as the primary point of contact for members, providers, and pharmacies across phone, chat, email, and written correspondence .

Posted 11/6/2026full-timeRemote • Florida • United StatesJunior💰 $22 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pharmacy claims adjudication, benefit design, and medication management while effectively communicating with members, providers, and pharmacies. Proficient in utilizing AI-enabled tools for inquiry resolution and documentation, ensuring compliance and quality assurance.

Highest-signal resume keywords

National Pharmacy Technician CertificationPharmacy Claims AdjudicationBenefit Design KnowledgePatient Outreach SupportMultitasking and Prioritization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy Claims AdjudicationBenefit DesignMedication Cost AnalysisPrior Authorization CriteriaClinical Program EnrollmentDocumentation in Internal SystemsInquiry ResolutionAI-Enabled Tools UsageDetail OrientationAnalytical Skills

Soft Skills

AdaptabilityCommunicationTeam CollaborationProblem SolvingRespectful Interaction

Certifications & Qualifications

National Pharmacy Technician Certification

Industry Keywords

Health PlanRetail PharmacyTPAPBMClaims ProcessingMedication-Adherence Follow-UpQuality AssuranceComplianceDiverse Team EnvironmentCustomer Service

About the role

Key responsibilities & impact

Serve as the primary point of contact for members, providers, and pharmacies across phone, chat, email, and written correspondence
Resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication
Support network pharmacies in processing prescription claims and review claims for accuracy
Support clinical pharmacists with patient and provider outreach, appointment scheduling, clinical program enrollment, and medication-adherence follow-up
Document interactions and resolutions in internal systems for continuity of care, quality assurance, compliance, and reporting
Own issues from initial contact through final resolution, coordinating with internal teams as needed
Use AI-enabled tools and internal knowledge systems to resolve inquiries and document interactions
Foster a cooperative, respectful, and diverse team environment and complete assigned projects

Requirements

What you’ll need

Active/Current National Pharmacy Technician Certification (PTCB, NHA)
1 to 3 years as a pharmacy technician in a health plan, retail pharmacy setting, TPA, or PBM contact center role
Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology
Associate's or bachelor's degree preferred, or equivalent relevant work experience
Detail oriented, adaptable, and analytical
Ability to identify and resolve root causes
Ability to support phone, chat, and email queues while multitasking and prioritizing
Ability to support multiple lines of business and shifting priorities

Benefits

Comp & perks

Equal Opportunity Employer
Inclusive culture where differences are celebrated
AI-enabled tools and internal knowledge systems provided for work