Pharmacy Technician – Specialty

Rightway

. Serve as the direct member and provider contact for specialty pharmacy benefit information, prior authorization requests, and navigation support via telephone, chat, fax, email, or written correspondence .

Posted 10/19/2026full-timeRemote • Florida • United StatesJunior💰 $22 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in specialty pharmacy operations, including prior authorization processes, claims adjudication, and patient assistance programs. Possesses strong communication skills to effectively support members and providers while ensuring compliance with regulatory standards.

Highest-signal resume keywords

Certified Pharmacy Technician (CPhT)Pharmacy Claims AdjudicationPrior Authorization CoordinationPatient Assistance EnrollmentBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Specialty Pharmacy Benefit InformationMedication Adherence SupportPrescription FulfillmentBenefit Design KnowledgeClaims Adjudication

Soft Skills

Detail-OrientedAdaptableCritical ThinkerEmpatheticAbility to Multitask

Certifications & Qualifications

Certified Pharmacy Technician (CPhT)

Industry Keywords

Managed Care SettingSpecialty PharmacyPatient Healthcare ExperienceConcierge-Level ServiceRegulatory Standards

About the role

Key responsibilities & impact

Serve as the direct member and provider contact for specialty pharmacy benefit information, prior authorization requests, and navigation support via telephone, chat, fax, email, or written correspondence
Support members enrolled in specialty management programs before medication receipt by coordinating prior authorization, prescription fulfillment, patient assistance enrollment, and billing questions
Follow up after medication receipt to ensure member satisfaction, connect members with pharmacists for clinical questions, and coordinate future refills
Answer and resolve questions from members, human resources departments, pharmacies, and providers about specialty distribution, benefit design, formulary coverage, medication costs, prior authorization criteria, claims adjudication, copay/patient assistance, and related issues
Support Specialty Clinical Pharmacists with patient and provider outreach, appointment scheduling, copay or patient assistance enrollment, medication adherence support, and administrative tasks
Help meet operating and productivity standards, including quality reviews of calls, chats, and documentation notes
Ensure regulatory and privacy standards are met
Provide support to other Clinical Operations teams, including utilization management and navigation

Requirements

What you’ll need

Associate’s or Bachelor’s degree preferred
1–2 years’ experience in a pharmacy technician role within a Specialty pharmacy, PBM, pharmacy department of a health plan, or similar managed care setting
Active Certified Pharmacy Technician (CPhT)
Detail-oriented, adaptable, critical thinker, and empathetic
Ability to understand issues deeply, identify root causes, and resolve them
Desire to improve a patient’s healthcare experience and provide concierge-level service
Knowledge of pharmacy claims adjudication and benefit designs/terminology
Ability to multitask and prioritize work
Ability to work independently
Bilingual Spanish preferred

Benefits

Comp & perks

Concierge-level service environment focused on improving members’ healthcare experience
Equal opportunity and inclusive workplace culture
Diverse thought, beliefs, backgrounds, and education valued