Director of Account Management

Rillet

. Build and lead the Account Management function .

Posted 11/7/2026full-timeUnited StatesLead💰 $320,000 - $340,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Account Management functions, driving NRR and expansion revenue targets, and implementing AI-powered workflows for strategic account planning and risk management. Proven ability to build and scale teams while influencing pricing and packaging strategies in the B2B SaaS sector.

Highest-signal resume keywords

10+ Years In B2B SaaS5+ Years Leading Account Management TeamsProven Success Owning NRR TargetsExperience Selling To Finance LeadersAI-Powered Workflow Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRenewalsExpansion RevenuePricing StrategiesForecastingRisk ManagementCross-Sell StrategiesUpsell OpportunitiesCustomer EngagementNegotiation

Soft Skills

Commercial JudgmentExecutive Presence

Tools & Technologies

AI AgentsLLMsERP SystemsFintech Solutions

Industry Keywords

B2B SaaSFinanceAccountingFP&ACustomer Advisory Board

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Build and lead the Account Management function
Own NRR and expansion ARR targets
Hire and develop the AM team
Establish coverage models and compensation plans
Define ownership across AM, CS, and Sales
Build predictable renewal forecasting, risk management, and escalation processes
Drive strategic account planning, cross-sell, and upsell opportunities
Partner with Product and Product Marketing to launch new modules into the customer base
Develop cross-sell strategies and turn early adopters into advocates
Refine pricing and packaging with the CEO, Product, and Finance
Establish customer feedback loops and quantify opportunities by ARR impact
Help prioritize the product roadmap based on customer needs
Lead strategic customer engagement, including Executive Briefings and a Customer Advisory Board of CFOs and Controllers

Requirements

What you’ll need

10+ years in B2B SaaS, including 5+ years leading Account Management, renewals, or expansion teams
Proven success owning and exceeding NRR and expansion revenue targets
Experience building and scaling renewals or expansion motions from the ground up
Hands-on experience influencing pricing, packaging, and multi-product growth strategies
Experience selling to finance leaders; ERP, accounting, FP&A, or fintech experience strongly preferred
Strong commercial judgment, executive presence, and experience leading complex negotiations
Use LLMs and AI agents for account research, meeting preparation, and strategic account planning
Build or implement AI-powered workflows for renewal risk, call analysis, and forecasting
Drive AI adoption across the team and measure its impact on productivity
Be prepared to demonstrate how you're using AI in your work today
Are legally authorized to work in the USA
Open to commuting to the NYC or San Francisco office, or willing to relocate to either location

Benefits

Comp & perks

Equity
Competitive benefits supporting health, wellbeing, time away from work, family, and long-term financial goals
Team meals, events, and company gatherings
Meaningful ownership and opportunities to expand scope