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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case management, including coordination of expert witnesses and client interactions, while maintaining compliance with legal and insurance industry standards. Proficient in managing deadlines, budgets, and sensitive information with strong organizational and communication skills.
Highest-signal resume keywords
Case ManagementLegal ProceedingsClient CommunicationProject ManagementData Protection
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementRoad Traffic Collision InvestigationPersonal Injury ClaimsMotor Insurance ClaimsUnderstanding of CPR Part 35Vehicle ExaminationsCCTV and Dashcam Footage AnalysisAttention to DetailBudget ManagementDeadline Management
Soft Skills
Professional CommunicationOrganizational SkillsRelationship BuildingDiscretionAbility to Manage Multiple Cases
Tools & Technologies
Microsoft OfficeCRM SystemsPractice Management Systems
Certifications & Qualifications
Full UK Driving LicenceISO Accreditation Experience
Industry Keywords
LitigationInsurance IndustryExpert WitnessClaims HandlingForensic ScienceLegal EnvironmentBusiness DevelopmentMarketing ExperienceClient EngagementsSocial Media Campaigns
About the role
Key responsibilities & impact- Run cases from enquiry through issuance of the final report
- Review incoming enquiries and request additional information where needed
- Confirm team capability and agree which expert will lead each case
- Obtain details for conflict checks and coordinate checks with Business Support
- Liaise with clients and experts regarding case materials, scope, turnaround times, and fees
- Prepare appointment letters, issue terms and conditions, and set agreed case budgets
- Manage deadlines, budgets, and court directions
- Work with Consultants to prepare case files for review
- Arrange site visits and vehicle examinations for Expert teams
- Manage client correspondence, document requests, case conferences, joint expert discussions, and Court appearances
- Build relationships with solicitors, insurers, claims handlers, and fleet clients
- Maintain current client records
- Identify appropriate experts and connect them with client needs
- Support marketing plans by coordinating client events and engagements
- Develop working knowledge of vehicle event data, CCTV and dashcam footage, scene surveys, and vehicle examinations
Requirements
What you’ll need- Experience of case, matter or project management in a legal, insurance, claims, expert witness or other professional services environment
- Understanding of how litigation and/or the insurance industry works, including the importance of court deadlines and directions
- Excellent organisation and ability to manage many cases and deadlines simultaneously while maintaining attention to detail
- Confident, professional written and telephone communication with clients
- Strong IT skills, including Microsoft Office and case management, CRM or practice management systems
- Discretion handling highly confidential and sensitive case material
- Working knowledge of data protection
- Experience with road traffic collision investigation, legal proceedings, personal injury, or motor insurance claims
- Familiarity with CPR Part 35 and the role of expert witnesses in civil and criminal proceedings
- Marketing or business development experience, including social media, content writing, events or CRM campaigns
- Full UK driving licence
- Experience within an ISO accredited environment
- A degree or qualification in law, forensic science, engineering or business is desirable
Benefits
Comp & perks- Join a genuinely forward-thinking, growing business with real career opportunities
- Be mentored by and work with industry-leading experts
- Work on high profile projects
- Access to continuous professional development and advanced legal/technical training
- Enjoy flexible working with opportunities for global travel
- Join a culture that values integrity, accountability, commitment, and teamwork
- Hybrid home/office working
- Inclusive and diverse workplace
- Reasonable adjustments during the recruitment process