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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing IT infrastructures, including firewalls, switches, and servers, while providing effective support for macOS and Windows environments. Proficient in utilizing various tools and technologies to ensure smooth operations and user satisfaction across departments.
Highest-signal resume keywords
IT Infrastructure ManagementTroubleshooting macOS And Windows IssuesExperience With Okta (SSO)Virtualization With VMware Or Hyper-VAtlassian Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Infrastructure ManagementTroubleshootingNetworking Equipment ConfigurationVirtualizationPowerShellLinuxGoogle WorkspaceMicrosoft Office 365FreshserviceGCP
Soft Skills
Team PlayerOrganizedResponsibleDynamicMotivated
Tools & Technologies
Okta (SSO)VMwareHyper-VFortiGateIntuneSynologyVPNFreshserviceAtlassianGCP
Industry Keywords
IT Asset Management (ITAM)Technical SupportOnboarding ProceduresOffboarding ProceduresLive Events Support
Tech Stack
Tools & technologiesAWSFirewallsGoogle Cloud PlatformLinuxMacOSVMware
About the role
Key responsibilities & impact- Manage and maintain all IT infrastructures, including firewalls, switches, access points, servers, and VMs
- Support company employees via a ticketing system or frontal support
- Manage the IT-side onboarding and offboarding procedures
- Support the company's live events and meeting rooms/multimedia equipment
- Maintain and monitor IT assets and equipment via the ITAM system
- Diagnose and resolve technical issues efficiently
- Provide clear and patient support to users across various departments
- Collaborate with teams across the company to ensure technology infrastructure operates smoothly
Requirements
What you’ll need- 2 years experience as an IT Specialist, Junior Sys Admin or similar role
- Troubleshooting common macOS and Windows issues
- Experience with Okta (SSO), Google Workspace, and Microsoft Office 365
- Experience with virtualization OS such as VMware or Hyper-V
- Basic knowledge of managing and configuring networking equipment such as firewalls, switches, and access points
- Experience with Atlassian Administration, Freshservice, GCP, AWS, Iru, Intune, Synology, VPN, Linux, and PowerShell
- Fast and self-learner, team player, organized and responsible, dynamic, and motivated
- FortiGate experience is a plus
