Community Health Care Navigator

Rising Ground

. Engage with Medicaid members in person and by phone to conduct standardized screenings for social needs related to housing, food insecurity, transportation, utilities, and other social determinants of health .

Posted 10/22/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $0 - $58,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in engaging with Medicaid members to assess social needs and eligibility for services, while effectively utilizing IT platforms for tracking referrals and maintaining accurate records. Strong ability to build relationships with community organizations and provide compassionate support to empower members in their care.

Highest-signal resume keywords

Medicaid ExperienceSocial Determinants Of HealthBilingual (English/Spanish)Data Entry SkillsCommunity Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Standardized ScreeningsReferral ManagementEligibility AssessmentRecord KeepingData Management

Soft Skills

CompassionateEmpatheticPatient-CenteredConfidentialityAdvocacy

Tools & Technologies

FindHelpElectronic Platform

Certifications & Qualifications

High School DiplomaBachelor's Degree

Industry Keywords

Social Care ServicesCommunity-Based OrganizationsSocial Service AgenciesChild Welfare SystemNew York City (NYC)

About the role

Key responsibilities & impact

Engage with Medicaid members in person and by phone to conduct standardized screenings for social needs related to housing, food insecurity, transportation, utilities, and other social determinants of health
Assess member eligibility for social care services and make referrals to community-based organizations and local resources in NYC, emphasizing the Bronx
Use a designated IT platform, such as FindHelp, to manage and track referrals
Monitor referrals and follow up with members to ensure connection to and use of services
Provide ongoing support and advocacy to overcome barriers to care
Maintain accurate records of member interactions, assessments, and referrals
Enter data correctly into the designated electronic platform
Coordinate care with medical and behavioral health providers
Build relationships with community-based organizations and social service agencies in the Bronx
Attend internal and external meetings and outreach events
Educate members about social care screenings, available services, and resource access
Empower members to participate actively in their care
Perform other related duties as assigned by the supervisor

Requirements

What you’ll need

High School Diploma
Previous experience working with Medicaid populations
Strong understanding of the social determinants of health
Compassionate, empathetic, and patient-centered
Ability to handle sensitive information and maintain confidentiality
Bachelor's Degree & Knowledge of the Child Welfare System
Bilingual (English/Spanish)
Authorized to work in the U.S.
Ability to work in-person in New York City (NYC)
Ability to travel to other Rising Ground Sites (if required)

Benefits

Comp & perks

Competitive salary structure
Health, dental, and vision insurance
401(k) with company match
PTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)
Remote / flexible work options