High-Intensity Case Manager

Rising Ground

. Maintain a caseload of 10–15 youth and families and provide Functional Family Case Management support .

Posted 9/18/2026full-timeBrooklyn • New York • United StatesJuniorMid-Level💰 $67,000 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Functional Family Case Management and the ability to engage youth and families in diverse settings. Proficient in resource navigation, advocacy, and collaboration with multidisciplinary teams to support families impacted by complex systems.

Highest-signal resume keywords

Functional Family Case ManagementYouth and Family SupportResource NavigationCommunity OutreachCultural Humility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Assessment of Family NeedsDocumentation of Case NotesKnowledge of Juvenile Legal SystemsKnowledge of Community-Based ResourcesFamily-Centered Approach

Soft Skills

Relationship BuildingProblem-SolvingFlexibilitySelf-AwarenessCollaboration

Certifications & Qualifications

Bachelor’s Degree in Social Work or Related Field

Industry Keywords

Youth ServicesCommunity SupportNYC Department of EducationMultidisciplinary TeamLGBTQIA+ Inclusivity

About the role

Key responsibilities & impact

Maintain a caseload of 10–15 youth and families and provide Functional Family Case Management support
Participate in required FFCM/FFT training, supervision, consultation, and team meetings
Complete assessments of youth and family needs, strengths, goals, and challenges
Provide hands-on support in homes, schools, the community, and other settings
Identify and connect youth and families to services, resources, opportunities, and supports
Accompany youth and families to appointments, school meetings, and other important activities
Assess the needs of other children and family members and connect them to supports
Support engagement in FFT by addressing practical needs and barriers
Coordinate support with FFT Therapists, Credible Messengers, and the Lead Therapist
Support discharge planning and connections to ongoing services and community supports
Build relationships with schools, community organizations, service providers, and local partners
Develop creative solutions and respond to emerging community needs
Participate in community outreach and community response activities
Maintain timely and accurate documentation, including FFCM/FFT case notes within 48 hours
Maintain a flexible schedule and travel throughout NYC based on family needs
Perform other related duties as assigned

Requirements

What you’ll need

Bachelor’s degree in social work, human services, psychology, sociology, education, public health, or a related field preferred; relevant community-based experience will be strongly considered
At least two years of experience working with youth and families, particularly those impacted by violence, juvenile justice, criminal legal system involvement, or other complex systems
Strong knowledge of NYC schools and the Department of Education
Knowledge of juvenile/criminal legal systems and community-based resources available to youth and families
Ability to build authentic relationships with youth and families who may be difficult to engage, resistant to services, or distrustful of systems
Strong resource navigation, advocacy, and problem-solving skills
Strengths-based, family-centered approach
Ability to work effectively in homes, schools, community settings, and other environments
Ability to engage multiple systems and community partners and collaborate as part of a multidisciplinary team
Strong self-awareness, cultural humility, professional boundaries, and ability to remain calm, flexible, and effective under stress
Ability to manage multiple cases and responsibilities while maintaining timely documentation and adherence to FFCM/FFT expectations
Willingness to participate in FFCM/FFT training, supervision, consultation, and ongoing professional development
Willingness to work flexible hours, including evenings and other nontraditional hours, and travel throughout NYC
Demonstrated cultural humility and ability to work respectfully with diverse backgrounds and lived experiences, including LGBTQIA+ individuals and historically marginalized communities
Authorized to work in the U.S.
Ability to work in-person in New York City
Ability to travel to other Rising Ground sites and within the community

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) with company match
11 paid holidays
Paid sick time
Paid vacation
Paid personal days
Remote / flexible work options (If applicable)
Work-related travel expenses reimbursed by the agency
Ongoing professional development
FFCM/FFT training, supervision, and consultation