Program Manager

Rising Ground

. Ensure quality care and oversee the program's functions under Rising Ground's policies and procedures, DYCD, and OCFS regulatory and accreditation requirements.

Posted 9/17/2026full-timeQueens • New York • United StatesMid-LevelSenior💰 $0 - $68,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management and compliance with regulatory standards, ensuring quality care for residents while effectively supervising staff and collaborating with case management teams. Proficient in developing and implementing programs that address the diverse needs of vulnerable populations.

Highest-signal resume keywords

Program ManagementStaff SupervisionRegulatory ComplianceExperience with Homeless PopulationPerformance Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program DevelopmentOutcome TrackingFiscal ManagementStaff TrainingCritical ThinkingTime ManagementADL SupportIncident ReportingRegulatory StandardsContract Communication

Soft Skills

CollaborationCommunicationLeadershipAccessibilityProblem-Solving

Tools & Technologies

PTS (Performance Tracking System)Agency-Provided Cell PhoneEmail Communication

Industry Keywords

DYCDOCFSFDNYFoster CareMental IllnessSubstance AbuseHIVSpecial Needs Population24/7 ProgramNew York City

About the role

Key responsibilities & impact

Ensure quality care and oversee the program's functions under Rising Ground's policies and procedures, DYCD, and OCFS regulatory and accreditation requirements.
Oversee and implement care and resources addressing residents' and staff's physical, emotional, educational, and social needs.
Supervise the Group Leader and Youth Counselors.
Assist Directors of Social Services, Social Workers, and Case Managers in developing, implementing, tracking, reporting, and evaluating measurable outcomes.
Monitor and maintain the fiscal condition of the program.
Conduct performance evaluations, disciplinary actions, resignations, and terminations.
Develop program content addressing resident needs related to ADL, Time Management, Critical Thinking, and TIL rules and regulations.
Remain accessible via agency-provided cell phone and email; reply to emails and texts and answer phone calls at all times.
Collaborate with the case management team to submit timely weekly and monthly reports.
Ensure compliance with regulatory agency standards concerning food and emergency supplies, linen, personal belongings, client mail, laundry, and personal care items.
Understand contract requirements and communicate them to staff.
Ensure facility compliance with Rising Ground, DYCD, OCFS, and FDNY requirements.
Submit incident reports in PTS within 72 hours and notify the Program Director and DYCD TIL assigned.

Requirements

What you’ll need

Bachelor's degree in social work or related field preferred.
Three (3+) years of experience with the homeless population or special needs population (Foster care, mental illness, substance abuse, HIV, etc.).
Three (3+) years must be in a managerial position.
Experience in staff training and development.
Authorized to work in the U.S.
Ability to work in-person in New York City (NYC).
Ability to travel to other Rising Ground Sites (if required).
Evening and weekend hours may be required.
Ability to work in a 24/7 program.

Benefits

Comp & perks

Competitive salary structure
Health, dental, and vision insurance
401(k) with company match
PTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)
Remote / flexible work options