Director of Revenue Operations

Riva International, Inc.

. Lead Riva’s Revenue Operations function and team as an independent, enterprise-wide operating capability .

Posted 11/4/2026full-timeRemote • CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in Revenue Operations, including governance, forecasting, and process architecture, with a strong focus on B2B SaaS metrics and Business Intelligence. Proven ability to lead high-performing teams and drive measurable business outcomes through strategic partnerships and data-driven decision-making.

Highest-signal resume keywords

Revenue Operations LeadershipB2B SaaS Revenue ModelsBusiness Intelligence and AnalyticsSalesforce ExpertiseProcess Architecture and Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue ForecastingKPI Framework DevelopmentData AnalysisPerformance ReportingRevenue Process ImprovementCapacity PlanningSales Productivity MetricsSaaS Metrics UnderstandingAutomation and AI EvaluationEnd-to-End Business Processes

Soft Skills

Executive CommunicationInfluencing Senior ExecutivesTeam LeadershipCross-Functional CollaborationChange Management

Tools & Technologies

SalesforceHubSpotChurnZeroZuoraQuickBooksBusiness Intelligence Tools

Industry Keywords

B2B SaaSRevenue OperationsSales OperationsBusiness OperationsARRPipeline CoverageChurnRetentionExpansionForecasting Methodologies

About the role

Key responsibilities & impact

Lead Riva’s Revenue Operations function and team as an independent, enterprise-wide operating capability
Own governance, measurement, Business Intelligence, forecasting, process architecture, systems strategy, and continuous improvement of Riva’s revenue engine
Partner with Sales, Marketing, Customer Success, Finance, IT, and the executive team
Translate company growth objectives into measurable revenue plans, operating metrics, and execution priorities
Establish and lead the operating cadence for pipeline, forecast, bookings, ARR, retention, expansion, productivity, and other SaaS metrics
Improve revenue forecasting methodologies, processes, and governance
Develop analytical frameworks across segments, products, channels, cohorts, and customer-lifecycle stages
Identify performance gaps, diagnose root causes, quantify business impact, and recommend actions
Partner with Finance on planning, forecasting, performance reporting, capacity planning, and metric alignment
Support territory, quota, capacity, productivity, and compensation planning
Establish executive KPI frameworks, dashboards, reporting, analytics, and self-service Business Intelligence
Drive analysis of pipeline health, conversion, sales productivity, segmentation, cohort performance, retention, churn, expansion, and go-to-market efficiency
Establish scalable Revenue Intelligence architecture connecting operational systems with Business Intelligence capabilities
Own and improve end-to-end revenue processes, especially the Lead-to-Invoice lifecycle
Establish process ownership, decision rights, controls, service levels, accountability, and change governance
Provide strategic leadership for Salesforce and integrations with HubSpot, ChurnZero, Zuora, QuickBooks, Business Intelligence tools, and other revenue technologies
Guide Salesforce product ownership, governance, architecture standards, and long-term roadmap
Evaluate automation and AI opportunities to improve productivity, insight, customer experience, or decision-making
Build, lead, coach, and develop a high-performing Revenue Operations team
Develop the RevOps roadmap, prioritize initiatives, communicate outcomes and risks to executives, and lead organizational change
Build cross-functional partnerships and develop the RevOps function and operating model to support Riva’s growth

Requirements

What you’ll need

10+ years of progressive experience in Revenue Operations, Sales Operations, Business Operations, or a closely related discipline within B2B SaaS, including meaningful leadership experience
Demonstrated experience helping a SaaS organization scale through a comparable stage of growth, ideally from approximately $20M ARR through $75M+ ARR
Experience building, transforming, or materially improving a Revenue Operations function
Strong understanding of B2B SaaS revenue models and metrics, including ARR, pipeline coverage, conversion, win rates, sales cycles, retention, churn, expansion, productivity, and forecasting
Demonstrated ability to develop reliable forecasting processes and provide executive-level revenue insights and recommendations
Strong Business Intelligence and analytical capabilities, including experience defining KPI frameworks, developing reporting strategies, analyzing complex datasets, and translating data into actionable business recommendations
Strong understanding of Salesforce and modern revenue technology ecosystems; technical fluency to challenge architecture decisions, understand data and process implications, and guide platform strategy
Experience working with integrated go-to-market technologies across Sales, Marketing, Customer Success, Finance, and Business Intelligence
Strong process architecture and continuous improvement capabilities, including experience designing scalable end-to-end business processes and governance
Demonstrated ability to influence senior executives and functional leaders when priorities conflict or difficult trade-offs are required
Strong financial and commercial acumen and experience partnering closely with Finance on planning, forecasting, and business performance
Excellent written and verbal communication skills with the ability to translate complex operational and analytical concepts into clear executive-level recommendations
Experience leading, developing, and scaling high-performing teams
A track record of producing measurable business outcomes rather than simply completing projects
Must hold a valid work permit or be a permanent resident or citizen of Canada

Benefits

Comp & perks

RRSP/IRA matching
Paid vacation starting with 3-weeks
Paid wellness time allowing for flexible discretionary allocation for mental health, personal benefits, and personal time
Paid time off to volunteer with charities of your choice
Extended health care benefits, dental and life insurance
Professional development and training allowance for career advancement