Mid-Market Customer Success Manager

Riverside.fm

. Manage a portfolio of Mid-Market customers .

Posted 10/30/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Mid-Market customer portfolios, driving product adoption, and ensuring long-term customer retention in a SaaS environment. Strong analytical, communication, and organizational skills are essential for achieving KPIs and fostering cross-functional collaboration.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceKPI AchievementAnalytical SkillsVerbal And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportAccount ManagementProduct AdoptionBusiness ReviewsRenewals And Expansion

Soft Skills

Problem-SolvingPrioritizationOrganizationExecutionCollaboration

Tools & Technologies

Riverside Product Functionality

Industry Keywords

Mid-Market CustomersCustomer RetentionFast-Paced Startup EnvironmentEastern Time Zone

About the role

Key responsibilities & impact

Manage a portfolio of Mid-Market customers
Act as a strategic partner and trusted advisor to customers
Drive product adoption and enable success at scale
Ensure long-term customer retention and growth
Lead regular business reviews and high-impact customer conversations
Identify opportunities for renewals and expansion
Represent the voice of the customer
Collaborate cross-functionally with Product and Marketing
Influence roadmap priorities and share best practices
Consult on how Riverside fits into customers’ broader business goals

Requirements

What you’ll need

At least 3 years of experience in customer success/customer support in a SaaS environment
Experience managing a high velocity of accounts
Desire to work remotely in a fast-paced startup environment
Tech-savviness and ability to learn Riverside’s product functionality
Ability to achieve KPIs and targets
Strong verbal and written communication skills in English
Strong analytical and problem-solving skills
Ability to prioritize, organize, and execute multiple tasks with deadlines
Based in Toronto, ON, Canada
Ability to work Eastern time zone business hours

Benefits

Comp & perks

Remote work arrangement
Opportunity to work at an AI-powered content creation platform
Collaboration with Product and Marketing teams
Work Eastern time zone business hours