Mental Health Outreach Coordinator – Clinical & Business Referral Development

RIVIA Mind

. Develop new referral relationships and support ongoing relationships with established referring organizations .

Posted 9/30/2026full-timeUnited StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and maintaining referral relationships within the healthcare sector, utilizing data insights for strategic outreach and sales messaging. Proficient in managing CRM records and conducting effective cold calling to drive lead generation and conversion.

Highest-signal resume keywords

Referral Relationship DevelopmentCold Calling ExperienceSalesforce CRM ManagementData Analysis and ReportingHealthcare Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales DevelopmentLead GenerationOutbound SalesData AnalysisReportingCRM Records ManagementBehavioral Healthcare KnowledgeRelationship ManagementSales StrategyMarket Research

Soft Skills

CommunicationCollaborationAutonomyNetworkingProblem-Solving

Tools & Technologies

SalesforceGoogle SuiteMonday.comEHR/EMR Platforms

Industry Keywords

HealthcareReferral ProcessesB2BB2CUniversity Counseling CentersMental HealthOutreach MessagingMarket FeedbackTerritory MappingPatient Experience

About the role

Key responsibilities & impact

Develop new referral relationships and support ongoing relationships with established referring organizations
Represent Rivia Mind in the market and showcase applicable service offerings
Share market feedback on outreach messaging and identify new referral sources
Proactively identify, engage, and secure referrals through partner organizations
Travel within the assigned territory approximately 10 times per week for onsite drop-ins, meetings, and events
Conduct approximately 30 cold calls and 100 targeted emails per week
Participate in territory roadshows, networking events, or conferences approximately 3–4 times per quarter
Use data insights to identify referral opportunities and tailor sales messaging
Collaborate with Marketing on digital and print materials and outreach messaging
Maintain Salesforce CRM records for outreach, visits, relationships, referral processes, and strategic next steps
Provide outreach insights and feedback to inform strategy and team growth
Prepare reports on lead generation, conversion rates, engagement, outcomes, and territory goals
Map territories to identify hospital systems, primary care groups, colleges, and insurance networks
Maintain and nurture existing referral partner relationships through quarterly or monthly check-ins
Conduct onsite visits, address concerns, and provide tailored solutions
Coordinate with Operations to resolve referral-process and patient-experience issues
Provide weekly relationship updates and participate in company-wide and departmental meetings
Collaborate with Relationship Management peers and perform other assigned duties

Requirements

What you’ll need

Bachelor's degree in business, marketing, healthcare, clinical field, or related discipline, OR 3–4 years of progressive experience in mental or healthcare, sales, referral relationship development, or healthcare business development
Two to four years of experience developing and maintaining relationships in an outreach-related role OR prior Sales/Business Development Representative experience
Eagerness to learn about behavioral healthcare and industry terminology
Experience finding prospective new referents, soliciting new business, and closing sales opportunities
Proven track record of cold calling, outbound sales, and CRM records management
Extensive experience managing, analyzing, and reporting on data attributes
Located within 25 miles of a major metropolis
Comfortable working autonomously in a remote and multi-location environment
Valid driver's license in good standing, acceptable auto insurance, and reliable vehicle
Exposure to or interest in university counseling centers, B2B, and/or B2C conversions
Proficient with Google Suite; familiarity with Monday.com and EHR/EMR platforms when applicable
Intermediate computer skills and technical aptitude
Salesforce experience is a plus but not required

Benefits

Comp & perks

3 weeks of front-loaded PTO + 9 paid holidays
Annual office closure (Dec 25–Jan 1)
Annual Impact Days for volunteering or professional development
401(k) with employer match
Referral bonus potential
Annual Continuing Education (CE) Stipend + Flexible Benefit Reimbursement
Medical, dental, and vision insurance — with EAP and additional wellness programs
Voluntary benefits, HSA, DCA, FSA (based on plan), transit & parking options
Bereavement leave (including pet bereavement)