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About the role
Key responsibilities & impact- Proactively manage and complete tasks for the CEO and COO on daily, weekly, monthly, and quarterly bases
- Manage CEO and COO calendars, internal and external meetings, domestic travel, and protected time for priority initiatives
- Plan company-wide meetings and ad hoc travel requests
- Prepare and edit executive documents, presentations, and reports
- Coordinate meetings, prepare agendas, take detailed notes, communicate decisions and action items, and follow up with stakeholders
- Screen and prioritize requests, calls, and communications; draft executive responses
- Assist with executive expense tracking and reimbursements
- Track conference strategy for leadership and growth efforts
- Plan, execute, and track COO- and CEO-led special projects
- Oversee timelines, deliverables, commitments, stakeholder coordination, accountability, and deadlines
- Maintain confidentiality of sensitive clinical, People Operations, and business information
- Support data integrity and administration in Google, Salesforce, and Monday.com
- Manage employee milestone gifting
- Execute logistics for in-person and virtual events and assist with client engagement activities
- Serve as a primary external contact and provide high-level customer service
- Perform other related duties assigned by the CEO or COO
Requirements
What you’ll need- Required Education Level: Bachelor's Degree
- Minimum 2 years of experience in administrative support or customer service
- Experience managing technical and confidential tasks
- Excellent written and verbal communication skills
- Comfortable supporting C-Suite members in a virtual setting
- Problem-solving and time management skills
- Highly organized with the ability to manage competing priorities
- Proficient with a diverse range of technology platforms and systems; Google Suite required, with Monday.com, Salesforce, and EHR/EMR platforms when applicable
- Expert computer skills and technical aptitude required
- Applicants must be authorized to work in the United States; work visa sponsorship is unavailable
- Employment is contingent upon successful completion of a background check
- Primary residence must be in an approved state
Benefits
Comp & perks- 3 weeks of front-loaded PTO + Milestone Increases
- Annual office closure (Dec 25–Jan 1) + 7 additional paid holidays
- Annual Impact Days for volunteering or professional development
- Annual Flexible Benefit Reimbursement
- Medical, dental, and vision insurance — with EAP and additional wellness programs
- Free and Insurance-Based Mental Health Care Options
- Voluntary benefits, HSA, DCA, FSA (based on plan), transit & parking options
- 401(k) with employer match
- Referral bonus potential
- Bereavement leave (including pet bereavement)
- Tenure Acknowledgments