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About the role
Key responsibilities & impact- Provide proactive administrative support to the CEO and COO
- Manage executive calendars, internal and external meetings, domestic travel, and protected priority time
- Participate in planning company-wide meetings and ad hoc travel
- Prepare and edit documents, presentations, and reports
- Coordinate meetings, prepare agendas, take detailed notes, communicate decisions and action items, and follow up with stakeholders
- Screen and prioritize requests, calls, and communications; draft executive responses
- Assist with executive expense tracking and reimbursements
- Track conference strategy for leadership and growth efforts
- Plan, execute, and track COO- and CEO-led special projects
- Oversee timelines, deliverables, commitments, and stakeholder accountability
- Maintain confidentiality of clinical, People Operations, and business information
- Support data integrity and administration in Google, Salesforce, Monday.com, and other company applications
- Manage employee milestone gifting
- Execute logistics for in-person and virtual events and assist with client engagement activities
- Serve as a primary contact for external contacts and deliver high-level customer service
- Perform related duties assigned by the CEO or COO
Requirements
What you’ll need- Required Education Level: Bachelor's Degree
- Minimum 2 years of experience in administrative support or customer service
- Experience managing technical and confidential tasks
- Excellent written and verbal communication skills
- Comfortable supporting C-Suite members in a virtual setting
- Problem-solving and time management skills
- Highly organized with the ability to manage competing priorities
- Proficient with diverse technology platforms and systems; Google Suite required, with Monday.com, Salesforce, and EHR/EMR platforms when applicable
- Expert computer skills and technical aptitude required
- Primary residence in an approved state: Florida, Georgia, Kansas, Kentucky, Maryland, Michigan, Ohio, Pennsylvania, South Carolina, or Texas; alternatively listed as Connecticut, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, or Texas in the posting conclusion
- Applicants must be authorized to work in the United States
- Rivia Mind is unable to sponsor work visas
- Employment is contingent upon successful completion of a background check
Benefits
Comp & perks- 3 weeks of front-loaded PTO + Milestone Increases
- Annual office closure (Dec 25–Jan 1) + 7 additional paid holidays
- Annual Impact Days for volunteering or professional development
- Annual Flexible Benefit Reimbursement
- Medical, dental, and vision insurance — with EAP and additional wellness programs
- Free and Insurance-Based Mental Health Care Options
- Voluntary benefits, HSA, DCA, FSA (based on plan), transit & parking options
- 401(k) with employer match
- Referral bonus potential
- Bereavement leave (including pet bereavement)
- Tenure Acknowledgments