Mental Health Outreach Coordinator – Clinical & Business Referral Development

Rivian

. Develop new referral relationships and support existing relationships with referring organizations .

Posted 9/30/2026full-timeUnited StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and maintaining referral relationships within the healthcare sector, utilizing data analysis and CRM management to drive outreach strategies and sales opportunities. Proficient in collaborating with marketing teams to enhance service offerings and effectively communicate with referral partners.

Highest-signal resume keywords

Referral Relationship DevelopmentCold CallingSalesforce CRM ManagementData Analysis and ReportingHealthcare Business Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales StrategyLead GenerationSales ConversionOutreach CampaignsData Management

Soft Skills

CommunicationCollaborationAutonomyNetworkingProblem-Solving

Tools & Technologies

SalesforceGoogle SuiteMonday.comEHR/EMR Platforms

Industry Keywords

Behavioral HealthcareReferral ProcessesHealthcare SalesOutreachPatient Engagement

About the role

Key responsibilities & impact

Develop new referral relationships and support existing relationships with referring organizations
Represent Rivia Mind in the market and showcase applicable service offerings
Identify, engage, and secure new referrals through partner organizations
Travel approximately 1–2 days per week within the assigned territory for onsite visits, meetings, and events
Conduct cold calls, targeted email campaigns, and onsite promotional outreach
Participate in territory roadshows, networking events, and conferences
Use referral and patient-location data to identify opportunities and tailor sales messaging
Collaborate with Marketing on digital and print materials and outreach messaging
Maintain Salesforce CRM records of outreach, visits, relationships, referral processes, patient mix, and next steps
Provide outreach insights and feedback to inform strategy
Prepare reports on lead generation, conversion rates, engagement, and outcomes
Map territories to identify hospital systems, primary care groups, colleges, and insurance networks
Maintain communication with referral partners through quarterly or monthly check-ins
Conduct onsite visits, address concerns, and coordinate with Operations on partner feedback
Develop customized partnership strategies and expand referral relationships
Provide weekly updates, participate in company-wide and departmental meetings, and collaborate with Relationship Management
Report to the Director of Outreach & Partner Success; perform other assigned duties

Requirements

What you’ll need

Bachelor's degree in business, marketing, healthcare, clinical field, or related discipline, OR a minimum of 3-4 years of progressive experience in mental or healthcare, sales, referral relationship development, or healthcare business development
Two to four years of experience developing and maintaining relationships in an outreach-related role OR prior Sales/Business Development Representative experience
Eagerness to learn about behavioral healthcare and industry terminology
Experience finding prospective new referents, soliciting new business, and closing sales opportunities
Proven track record of cold calling, outbound sales, and CRM records management
Extensive experience managing, analyzing, and reporting on data attributes
Located within 25 miles of a major metropolis
Comfortable working autonomously in a remote and multi-location environment
Valid driver's license in good standing, acceptable auto insurance, and a reliable vehicle for site visits and events
Proficient with Google Suite and technology platforms such as Monday.com and EHR/EMR platforms when applicable
Intermediate computer skills and technical aptitude
Applicants must be authorized to work in the United States; work visa sponsorship unavailable

Benefits

Comp & perks

3 weeks of front-loaded PTO + 9 paid holidays
Annual office closure (Dec 25–Jan 1)
Annual Impact Days for volunteering or professional development
401(k) with employer match
Referral bonus potential
Annual Continuing Education (CE) Stipend + Flexible Benefit Reimbursement
Medical, dental, and vision insurance — with EAP and additional wellness programs
Voluntary benefits, HSA, DCA, FSA (based on plan), transit & parking options
Bereavement leave (including pet bereavement)