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Associate Surety Solutions Representative
RLI Insurance Company. Provide basic operational and customer support to administrators, agents, brokers and policyholders .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively communicate with various stakeholders while maintaining accurate records and handling inquiries. Familiarity with P&C insurance products and the ability to prioritize tasks in a fast-paced environment are essential.
Highest-signal resume keywords
P&C Insurance KnowledgeCustomer Service SupportInterpersonal Communication SkillsDetail OrientedOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Customer ServiceAbility to Handle Multiple TasksTimely CommunicationFollowing Procedures
Certifications & Qualifications
P&C License
Industry Keywords
Insurance ProductsCustomer InquiriesOperational SupportRecord MaintenanceNiche Insurance Products
About the role
Key responsibilities & impact- Provide basic operational and customer support to administrators, agents, brokers and policyholders
- Communicate via telephone, chat or email with internal and external channels
- Research and develop appropriate answers to basic inquiries based on customer channel
- Communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries
- Maintain accurate records of customer interactions and transactions, including inquiries, complaints, comments and actions taken
- Prepare quotes and bind coverage for RLI insurance products in response to customer inquiries
- Ensure insurance coverage aligns with customer needs
- Assist with other duties as needed
Requirements
What you’ll need- Typically requires a high school diploma
- 0+ years of related experience for consideration
- Equivalent level of education and experience accepted
- For Agency Operations, P&C license is preferred but will be required within 3 months of employment
- Good interpersonal and communication skills
- Personal and/or commercial P&C insurance knowledge preferred
- Ability to provide excellent customer service support in a timely and friendly manner
- Detail oriented with good organizational skills
- Ability to follow procedures as outlined by management
- Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment
- Ability to perform quality work while meeting processing deadlines
- Experience supporting niche insurance products preferred
Benefits
Comp & perks- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses