Technical Claim Manager – Miscellaneous Professional Liability, Errors & Omissions (E&O)

RLI Insurance Company

. Manage claims from first notice of loss to resolution within the Professional Liability group, primarily covering miscellaneous professional liability and Errors and Omissions claims .

Posted 10/23/2026full-timeUnited StatesMid-LevelSenior💰 $100,004 - $143,005 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing professional liability claims, including investigation, analysis, and resolution strategies. Proficient in legal and insurance principles, with strong negotiation and communication skills to achieve optimal outcomes.

Highest-signal resume keywords

Professional Liability Claims ManagementClaims Investigation and AnalysisCoverage Analysis and DocumentationNegotiation StrategiesLegal Knowledge of Case Law and Statutes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementCoverage AnalysisClaims InvestigationRisk Transfer OpportunitiesReserves EstablishmentLitigation HandlingDocumentation ManagementAnalytical MethodsCase Resolution StrategiesProfessional Liability Policies

Soft Skills

Communication SkillsCollaborationProblem-SolvingInnovative ThinkingNegotiation Skills

Industry Keywords

Errors and Omissions ClaimsBest PracticesInsuranceBusiness AdministrationClaims ResolutionMediationsSettlement ConferencesTrial AttendanceAdjustersAttorneys

About the role

Key responsibilities & impact

Manage claims from first notice of loss to resolution within the Professional Liability group, primarily covering miscellaneous professional liability and Errors and Omissions claims
Investigate, analyze, and review new and reassigned claims for coverage, liability, damages, and reserves
Manage surveyors, investigators, adjusters, attorneys, and experts as needed
Maintain claim files and ensure claims have coverage analysis, proper documentation, adjustment, and payment
Proactively handle professional liability claims, including litigation, to achieve optimal payout results
Assess and analyze coverage issues and issue appropriate coverage letters and documentation
Complete timely claim investigations and establish appropriate reserves
Pursue risk transfer opportunities, including contractual indemnity and additional insured issues
Handle claims in accordance with RLI's Best Practices
Resolve claims in a timely manner to an effective outcome
Travel to and attend mediations, settlement conferences, and/or trials as warranted

Requirements

What you’ll need

Typically requires a bachelor’s degree in business administration, insurance, or a related field
5+ years of related experience (legal or insurance)
Equivalent level of education and experience may qualify
Meaningful experience handling professional liability claims with significant exposure under professional liability policies
Superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims
Ability to use analytical methods in claim examining processes to handle complex claims and develop sophisticated case resolution strategies
Ability to generate innovative solutions within the claims department, including sophisticated negotiation strategies
Ability to communicate findings and recommendations on claim matters, including testifying in court and collaborating with underwriters

Benefits

Comp & perks

Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Training & certification opportunities
Tuition reimbursement
Education bonuses
Employees typically earn a bonus upon successful completion of approved courses and certifications
RLI covers the cost for most approved professional development programs