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Japanese Customer Service Agent
RMG Recruitment Agency. Handle inbound customer contacts through voice and/or digital channels as assigned in Japanese and English .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in Japanese and English while providing exceptional customer service in travel and hospitality contexts. Capable of managing customer inquiries through various channels and adhering to quality standards and CRM workflows.
Highest-signal resume keywords
Fluent In JapaneseFluent In EnglishCustomer-Facing ExperienceTravel And Hospitality BackgroundCRM Workflow Adherence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyProblem-SolvingCommunication
Industry Keywords
Booking-PlatformBPOContact-CentreRotational ShiftsVisa Eligibility
About the role
Key responsibilities & impact- Handle inbound customer contacts through voice and/or digital channels as assigned in Japanese and English
- Resolve booking, travel, hospitality or service queries accurately and empathetically
- Follow documented processes, quality standards and CRM workflows
- Work rotational shifts, including weekends
- Escalate complex cases appropriately
- Contribute to a positive customer experience
Requirements
What you’ll need- Excellent Japanese and excellent English
- At least 1 year of customer-facing experience
- Comfortable with rotational shifts, including weekends
- Able to work from home anywhere in Malaysia, or overseas with confirmed visa eligibility for Malaysia
- Preferred: background in travel, hospitality, airline, booking-platform or BPO / contact-centre environments
- For overseas applicants seeking visa eligibility: degree plus at least 3 years' relevant experience, or diploma plus at least 5 years' relevant experience
- Visa processing takes at least 2 weeks; start timing must allow for this
Benefits
Comp & perks- Monthly package of RM9,150 including RM1,650 monthly allowance
- Work from home anywhere in Malaysia
- Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts
- Full-time, permanent employment