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RMG Recruitment Agency

Japanese Customer Service Quality Analyst

RMG Recruitment Agency

. Evaluate customer interactions against defined quality standards .

Posted 11/6/2026full-timeRemote • MalaysiaMid-LevelSenior💰 MYR 9,650 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance and monitoring within customer-facing environments, with a strong ability to provide actionable feedback and support multilingual operations. Proficient in both Japanese and English, with a solid background in BPO or related industries.

Highest-signal resume keywords
Quality Assurance ExperienceBPO Environment ExperienceFluent In JapaneseFluent In EnglishDegree Or Diploma In Relevant Field

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Quality MonitoringCustomer Interaction EvaluationProcess ImprovementCoaching FeedbackTrend Tracking
Soft Skills
Actionable FeedbackCollaborationAdaptability
Industry Keywords
Multilingual SupportShift-Based OperationTravel IndustryHospitality IndustryBooking Platform Experience

About the role

Key responsibilities & impact
  • Evaluate customer interactions against defined quality standards
  • Calibrate with team leaders and trainers; provide actionable coaching feedback
  • Track quality trends and contribute to process and knowledge improvements
  • Support a multilingual, shift-based operation including weekends

Requirements

What you’ll need
  • Excellent Japanese and excellent English
  • Quality assurance / quality monitoring experience in customer-facing or BPO environments
  • Able to work from home anywhere in Malaysia, or overseas if visa-eligible
  • Degree + 3 years' relevant experience, or diploma + 5 years' relevant experience
  • Preferred: travel, hospitality, airline, booking-platform or BPO background
  • Support a multilingual, shift-based operation including weekends

Benefits

Comp & perks
  • Monthly package of RM9,650 including RM1,650 monthly allowance
  • Work from home anywhere in Malaysia
  • Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts