Japanese Customer Service Team Leader

RMG Recruitment Agency

. Lead a Japanese-speaking customer service team day-to-day, including coaching, performance management and escalations .

Posted 11/6/2026full-timeRemote • MalaysiaSenior💰 MYR 10,650 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing a Japanese-speaking customer service team, focusing on performance management, quality monitoring, and continuous improvement. Proficient in both Japanese and English, with experience in customer-facing environments and the ability to adapt to rotational shifts.

Highest-signal resume keywords

Japanese Language ProficiencyEnglish Language ProficiencyPeople Leadership ExperienceCustomer Service ManagementRotational Shift Flexibility

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ManagementQuality MonitoringContinuous ImprovementWorkforce PlanningCoaching

Soft Skills

Team OversightCommunicationProblem-Solving

Certifications & Qualifications

DegreeDiploma

Industry Keywords

Customer ServiceContact CentreBPOTravelHospitalityAirlineBooking Platform

About the role

Key responsibilities & impact

Lead a Japanese-speaking customer service team day-to-day, including coaching, performance management and escalations
Monitor quality, adherence and customer outcomes; drive continuous improvement
Support workforce planning for rotational shifts including weekends
Partner with quality and training stakeholders on standards and capability

Requirements

What you’ll need

Excellent Japanese and excellent English
Prior people-leadership or team-oversight experience in customer-facing / contact-centre environments
Comfortable with rotational shift environments including weekends
Able to work from home anywhere in Malaysia, or overseas if visa-eligible
Degree + 3 years' relevant experience, or diploma + 5 years' relevant experience
Preferred: travel, hospitality, airline, booking-platform or BPO background

Benefits

Comp & perks

Monthly package of RM10,650 including RM1,650 monthly allowance
Work from home anywhere in Malaysia
Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts