Japanese Customer Service Trainer – Malaysia

RMG Recruitment Agency

. Design and deliver onboarding and ongoing training for Japanese-speaking customer service agents .

Posted 11/6/2026full-timeRemote • MalaysiaMid-LevelSenior💰 MYR 10,650 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering training programs for Japanese-speaking customer service agents, with a strong focus on performance improvement and operational support in BPO environments.

Highest-signal resume keywords

Japanese Language ProficiencyEnglish Language ProficiencyTraining And Facilitation ExperienceCustomer-Facing ExperienceBPO Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Material DevelopmentAssessment CreationKnowledge Content ManagementPerformance Gap AnalysisProcess Rollout Support

Soft Skills

Communication SkillsInterpersonal SkillsAdaptability

Certifications & Qualifications

DegreeDiploma

Industry Keywords

Customer ServiceRotational Shift OperationTravel IndustryHospitality IndustryAirline IndustryBooking Platform

About the role

Key responsibilities & impact

Design and deliver onboarding and ongoing training for Japanese-speaking customer service agents
Build and maintain training materials, assessments and knowledge content
Partner with quality and operations on performance gaps and new-process rollouts
Support a rotational-shift operation including weekends as required

Requirements

What you’ll need

Excellent Japanese and excellent English
Training / facilitation experience in customer-facing or BPO environments
Able to work from home anywhere in Malaysia, or overseas if visa-eligible
Degree + 3 years' relevant experience, or diploma + 5 years' relevant experience
Preferred: travel, hospitality, airline, booking-platform or BPO background
Support a rotational-shift operation including weekends as required

Benefits

Comp & perks

Monthly package of RM10,650 including RM1,650 monthly allowance
Work from home anywhere in Malaysia
Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts
Full-time, permanent employment